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Customer Service Representative

Z-Square Technology LLC
Cambridge, Massachusetts, United States


Date Posted: 01/09/2018
Categories: Customer Service
Job Type: Full-Time

Job Description:

Z-Square provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.

Job Duties

*Personally support every customer to Own it.

* Customer Care & Service

* Drive Sales through building authentic relationships with customers

* Assist customers

* Accept & process current customer payments

* Assist with store sales by in store marketing

* Input customer information into the store computer for new lease agreements

* Update customer information & account status in the store’s computer system

* Manage cash transactions with customers

Administrative Assistance

* File & maintain customer folders and records

* Answer incoming telephone calls

* Maintain regularly mailing campaign

* Process order forms and references

Additional duties

* Maintain the appearance & organization of the customer transaction counter

* Assist in the maintenance of the showroom through cleaning, organizing & merchandising

* Additional duties as assigned by management

Job Requirements

* High school diploma or equivalent

* Excellent interpersonal skills are required for daily customer contact

* Working knowledge of electronic products (appliances, computers, etc.)

* Strong sales skills- showroom and telephone

* Position may require lifting up to 50 lbs. without help

* Excellent telephone manners

* Strong communication skills

* Strong computer skills

* Maintain professional appearance

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

As a Customer Service Representative at Z-Square Technology LLC, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays

* Unlimited bonus & commission opportunities

* Five day work week, Sundays always off!

* Medical, dental & vision insurance

* 401(K) with company match

* Life insurance

* Disability benefits

* A drug screen and criminal background investigation is required.

Z-Square Technology LLC is an Equal Opportunity Employer