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Communications/e-Commerce Project Lead

Billy Graham Evangelistic Association
Charlotte, North Carolina, United States

Date Posted: 05/05/2014
Categories: Communications
Job Type: Full-Time

Job Description:

I.      Job Summary


Contributes to internal clients’ strategic communications process, and then initiates, coordinates, and  evaluates clients’ strategic and tactical communications projects and campaigns through coordination of print, video, and/or digital media services; plans and originates on-line retail products sales promotions, manages product mix, pricing, and vendor relationships for Ruth’s Attic On-line Store.


II.   Essential Duties and Responsibilities

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds BGEA in prayer
  • Consistently participates in daily BGEA staff devotions
  • Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence
  • Understands clients’ departmental strategic plans and participates in development of strategic and tactical communications projects and campaigns to support those plans
  • Meets with project originators and representatives as necessary to document plans for strategic and tactical communications projects and campaigns
  • Handles and oversees projects from planning to timely completion by initiating appropriate documentation, preparing creative briefs, and meeting regularly with representatives from Creative Services, Digital Media Services (DMS), Video Media Services (VMS), and others
  • Initiates projects, giving sufficient completion time and information for creative work to begin
  • Acts as liaison between client and Creative Services, DMS, VMS, and others
  • Monitors project progress and recommends changes as appropriates
  • Initiates and maintains master calendar of assigned projects and coordinates project timing with other Project Leads
  • Coordinates response mechanisms to ensure that high standards of quality, timeliness, and professionalism are maintained, ensuring that all departments involved are prepared to respond when constituent action is solicited
  • Utilizes procedures to ensure that entries into donor database are correctly entered, and that appropriate codes are assigned and utilized to produce accurate mailings, reporting, and database maintenance, with awareness of how needed names were entered into database to permit accurate retrieval
  • Secures necessary approvals for all communications projects
  • Ensures that established quality standards and delivery deadlines for mailings, emails, and response materials are met, and that documented procedures are followed
  • Coordinates support activities with Mail Processing, Information Systems (IS), Distribution Services, Christian Response, Digital Media Services (DMS), and other departments relative to assigned projects
  • Monitors effectiveness of projects and makes recommendations to originators
  • Manages wholesale vendor relationships for on-line product sales, oversees agreements, determines promotional efforts, and sets product price points
  • Plans and originates on-line retail product sales promotions, and manages the product mix, pricing, and updating on e-commerce site
  • Monitors the on-line product sales budget and provides monthly reports to senior management


Marginal Duties and Responsibilities   


  • Fulfills other duties as assigned


III. Reporting Relationships


  • Reports to Communications Operations Manager
  • Interacts with staff at all organizational levels to ensure appropriate, professional treatment of  constituents


IV. Job Specifications


A.   Skills and Knowledge

  • Bachelor-level degree in marketing or communications preferred, or a minimum of three (3) years’ experience in marketing, communications, or related field
  • Experience in promoting and maintaining an e-commerce site preferred
  • Significant experience in project coordination preferred
  • Experience in nonprofit or ministry organization desired
  • Excellent communication, listening, organizational, and work prioritization skills
  • Excellent initiative, with ability to work independently with minimal supervision, and to simultaneously engage multiple projects with strong customer service ethic
  • Ability to write reports and business correspondence and to effectively present information and respond to questions from customers and others
  • Excellent computer and software (MS Office) skills
  • Excellent attention to detail
  • Ability to quickly understand and apply internal processes
  • Passion for serving Christ through BGEA
  • Christian testimony displayed in behaviors within and outside the workplace


B.    Physical/Mental Demands


  • Ability to work under stress and pressure of multiple deadlines


C.    Working Conditions


  • Work is typically performed in a conventional office environment



Interested and qualified individuals may apply online at: