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Perfect Smile Dental Care

Operations Manager

Perfect Smile Dental Care
Santa Clara, California, United States

Date Posted: 04/18/2013
Categories: Retail
Job Type: Full-Time

Job Description:

Operations Manager:


We are a dental office, but our model is that we are a customer service business offering dentistry as a service.  Our focus is on customer service, convenience, and efficiency for our customers/patients.


We have 2 locations and we're looking to hire an operations manager for one of the locations.

If you have experience and a proven track record of managing a successful operation, we will train you on the technical part of dentistry. This is a great opportunity for someone who's looking use their leadership gifts, and at the same time, be in a health care industry with stability and the opportunity to help others.


The Manager will manage the growing team of 4+ patient care coordinators. The role first and foremost requires overseeing the operation according to Company's policies and procedures. We are looking for an individual who can inspire and lead a team who is passionate and dedicated to their jobs.


Company Overview

At Perfect Smile Dental Care, we are a patient-focused practice with a full dedication to quality patient care. We offer a dynamic working environment, state of the art technology, and exceptional patient care.

As a part of our dental team, you will enjoy a positive, peak performance culture and a mission of success that will enable you to flourish professionally and personally.

You can also learn more about our team through this video:


Our Purpose: To glorify God by being a faithful steward of all that is entrusted to us. To serve others through delivering exceptional dental care services.


Our Mission: It's not about a job.  Nor simply about a career.  It's about growing, learning and building. It's about making our personal impact in the world. Fulfilling our potential each and everyday.  It's about making our dreams real through serving.  For "each one should use whatever gift he has received to serve others".  That's what Perfect Smile Dental Care is about -- Serving.


Our Location:

We're located in sunny Northern California in the city of Santa Clara, 30 minutes from Stanford University.  Our 2 locations are both in the center of Silicon Valley high tech companies:  Intel, Yahoo, Google, McAffee, etc. We're are also minutes from the new 49ers stadium that is being built.

You can enjoy a gorgeous day exploring San Francisco, or a trip to the beach, skiing, hiking, all within driving distance. 


You can also learn more about our team through this video:


Key Responsibilities

- Over see all operational activities including:

- Answer phone and schedule appointments

- Present treatment plans to patients and make financial arrangements

- Interact with insurance companies to verify dental benefits.

-  Assign tasks to other team members.

-  Provider customer service to patients.

-  Responsible to making sure our daily and monthly goals are met.

 • Interviewing, hiring and training patient care coordinators

 • Planning, assigning and directing work

 • Appraising performance, rewarding and disciplining employees

 • Addressing patient complaints and resolving problems

 • Establishing and maintaining dashboards, reports, and other analytical tools to track and measure the success of the operations

 • Promote initiatives to inspire high morale, employee retention and job satisfaction

 Desired Experience and Qualifications

 • Bachelor's degree required

 • The successful candidate ideally will have a minimum of four years of progressively responsible experience in operations or retail management. In addition, s/he should be a good businessperson and be able to communicate and coordinate effectively

• Demonstrated history of translating high-level strategic goals and business objectives into actionable changes in the processes or policies of the department, and implementing those changes

 • Ability to analyze and present conclusions on business performance, gathering and synthesizing data as needed

 • Successful track record in achieving and exceeding operational goals in a high growth company

 Personal Attributes

 • Superior strategic, analytical, and interpersonal skills

 • Strong leadership skills. Must have the ability to motivate others and a positive "can do" attitude

 • A customer-centric mentality combined with strong problem resolution skills

 • Ability to handle demanding, stressful situations in a professional manner, maintaining flexibility as conditions change; able to organize and prioritize effectively to reflect these changes

 • Analytical; data and metrics driven

 • Ability to embrace the sense of urgency, innovation and resourcefulness required at a fast-paced small company environment

 • Good listener

 • Kind and caring towards colleagues, views co-workers as "family"

 • Self-directed/motivated

 • Flexible and adaptable

 • Resourceful and creative

 • High integrity and trustworthy