The mission of the Life Directions Center (LDC) is to equip authentic disciples of Christ to discern their life calling, achieve academic success and engage in meaningful service. The LDC provides a four year connection for students in their pursuit of spiritual, academic, and career directions by providing resources, guidance, and counsel to help students realize and move towards their God-given calling.
The LDC Administrative Assistant & Disabilities Technology Coordinator is responsible to create a warm and inviting environment for students who visit the LDC as well as provide key administrative detail and processes to the office environment. This person must provide excellent customer service, thrive in a fast paced office, and have excellent multi-tasking and problem solving skills.
Duties and Responsibilities
1. Create a welcoming environment in both atmosphere and physical space.
2. Coordinate processes to ensure friendly and efficient running of the office. Providing excellent customer service is a high priority. This includes:
-managing the front desk
-interfacing with students and individuals who walk in, email or call
-referring LDC visitors to the person or resource that is most appropriate
-scheduling appointments with the other LDC staff as well as testing appointments
-arranging student staff schedules to provide balanced coverage for the semester, directly supervising 2-5 student workers, and serving as the main contact for the 10-15 student staff
-coordinating tasks of student work study employees and interns in cooperation with LDC Advisors.
-training student staff and Advisors on office procedures
3. Coordinate Disability testing for students who qualify to receive accommodations in compliance with ADA guidelines.
4. Work with the Disability Services Coordinator to provide reasonable testing accommodations for students who qualify to receive them.
5. Maintain a functional testing process for reminding professors about upcoming tests, acquiring tests, and returning tests.
6. Cultivate a courteous working relationship with professors and the administrative assistants who support those professors.
7. Work with the Disability Services Coordinator to provide reasonable technology accommodations for students who qualify to receive them.
8. Research and implement assistive technology to serve students with accommodations. This includes but is not limited to: Braille printing, text to audio conversion, ordering audio textbooks, etc.
9. Troubleshoot assistive technology issues as they arise.
10. Uphold procedures and systems that will maintain testing integrity through the LDC.
11.Maintain communication with Academic departments, Service Central (Registrar’s), and Admissions regarding standardized national testing (CLEP, DSST, COMPASS, ACCUPLACER, etc.) updates and changes, as well as with CCU-CUS faculty regarding testing proctored through the LDC.
12. Coordinate Disability Technology for students who qualify to receive accommodations in compliance with ADA guidelines.
13. Function as the Testing Coordinator for national standardized tests including CLEP, DSST and COMPASS.
14. Provide administrative support to the Director and Assistant Directors but also be available for Advisors as needed.
15. Develop and maintain forms used by the LDC staff.
16. Maintain and order supplies used in the office.
17. Manage work orders for repairs and service for the office.
18. Make reservations and travel arrangements for staff attending conferences and other off site events.
19. Track LDC budgeting expenditures and facilitate reimbursement paperwork, process expense paperwork and other bookkeeping.
20. Work with the Director and Assistant Director to continue to develop systems and processes to ensure the office runs efficiently.
21. Perform office tasks to support the LDC staff:
22. Other duties as may be assigned by the LDC Director or Assistant Directors.
Knowledge, Skills, and Abilities
1. Four year degree in a related field from an accredited institution and a minimum of 2 years experience as an administrative assistant required. Experience developing and running office systems is also a strong plus.
2. Ability to thrive in a fast paced office and positively engage with traditional undergraduate students.
3. Strong organizational skills
4. Self starter
5. Excels at delegation and follow-up
6. Cheerful servant attitude, able to learn new systems, and adaptable to change.
7. Excellent interpersonal skills. Warm and welcoming demeanor.
8. Proficient in Microsoft Office, Outlook and database systems. Must also be able to use office equipment; multi-line phone, copier/printer, scanner, projector.
9. Experience with assistive technology preferred or interest in learning about this area.
10. Proven written and oral communication skills.
Nature of Work Environment
While performing the duties of this job, you may be required to walk; stand; sit; reach with hands and arms; balance; stoop; speak with clarity, have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You may be required to work occasional irregular hours, including some nights and weekends
To apply for this job opening, please first post your resume.
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