Member Services Representative

Job Description:
Position Summary and Expected Outcomes:
To respond to inquiries from members and provide timely and accurate answers and information.

Spiritually the ideal candidate shall possess characteristics that reflect:
• A demonstrated acceptance without reservation of the ACSI Statement of Faith
• A strong, clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer
• A broad acceptance of the evangelical Christian community
• A strong knowledge and understanding of scripture
• A servant leader

Personally the candidate’s life shall reflect:
• A high level of integrity
• A life consistent with biblical principles
• A model of God’s ideal for the family
• The gift of listening and responding appropriately to the counsel of others
• The gift of discernment when responding to employees and their requests

Qualifications:
• Minimum of Associate’s Degree or equivalent combination of education and experience
• Experience working in a Christian school strongly preferred
• Excellent organizational skills and attention to detail
• Ability to multi-task effectively
• Exceptional customer service skills
• High degree of technical aptitude and working knowledge of technology
• Broad understanding of ACSI membership benefits and services

Responsibilities:
• Coordinate collection of membership data and help to maintain database.
• Assist in event registration, including NEXUS, with regions and other depts.
• Answer questions regarding NEXUS Live, NEXUS Virtual, ConNEXUS, and Virtual Professional Portfolios (VPPs).
• Ensure prompt and accurate follow-up to member inquiries.
• Craft guidelines and compose FAQ resources.
• Answer questions unique to ACSI membership and direct inquiries to appropriate depts.
• Assist in database queries and composing mailing lists.
• Work with membership team to address levels of membership.
• Perform other duties as assigned.

Physical Demands and Work Environment:
• Employee is regularly required to walk, sit, use hands and fingers, and talk or hear.
• The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include
the ability to read at close range.
• The noise level in the work environment is usually moderate.
• Lifting requirements up to 10 pounds.

Applicants should visit the ACSI website at www.acsi.org for application materials, including the Statement of Faith and Lifestyle Statements.