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Group Publishing, Inc.

Product Technical Support Specialist

Group Publishing, Inc.
Loveland, Colorado, United States


Date Posted: 02/11/2012
Categories: Customer Service - IT
Job Type: Part-Time

Job Description:
Are you a customer-focused individual that enjoys helping others with products and technology? Then consider joining our team. As a Product Technical Support Specialist, you will be responsible for ensuring a positive customer experience with Group’s digital, web-based and other products that require support. The shift time is from 10:00 am - 2:00 pm, Monday-Friday. The ideal candidate for this position would be a customer-centric team player able to provide technical support solutions via phone, email, live chats and other online methods. This person should be excellent at troubleshooting and problem solving as it relates to working with a variety of products in addition to having a professional, service oriented phone and writing style. Two to three years experience in phone-based customer service and the ability to support electronic and other products, including but not limited to website navigation, basic PC and MAC functionality, spreadsheet, word processing, PDFs, and CD/DVD media files. A college degree is preferred, but will consider equivalent experience in a related field. Additionally, the position may be responsible for developing and providing training and documentation and customer-focused input into the design and development process of new or revised Group products and services. To apply, or for more information, please go to: http://group.com/about/jobs/openings