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Job Description

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Product Technical Support Specialist star

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Group Publishing, Inc.

Loveland, Colorado, United States

Date Posted:
02/11/2012
Categories:
Customer Service - IT
Job Type:
Part-Time
Group Publishing, Inc.
Job Description:
Are you a customer-focused individual that enjoys helping others with products and technology? Then consider joining our team. As a Product Technical Support Specialist, you will be responsible for ensuring a positive customer experience with Group’s digital, web-based and other products that require support. The shift time is from 10:00 am - 2:00 pm, Monday-Friday. The ideal candidate for this position would be a customer-centric team player able to provide technical support solutions via phone, email, live chats and other online methods. This person should be excellent at troubleshooting and problem solving as it relates to working with a variety of products in addition to having a professional, service oriented phone and writing style. Two to three years experience in phone-based customer service and the ability to support electronic and other products, including but not limited to website navigation, basic PC and MAC functionality, spreadsheet, word processing, PDFs, and CD/DVD media files. A college degree is preferred, but will consider equivalent experience in a related field. Additionally, the position may be responsible for developing and providing training and documentation and customer-focused input into the design and development process of new or revised Group products and services. To apply, or for more information, please go to: http://group.com/about/jobs/openings
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About the Company

Group Publishing, Inc.

If your church does it, we’ve probably got it. It’s been said that tool companies don’t sell drills; they sell holes. The same goes for Group. We don’t just sell books, curriculum, training, Bibles, software, etc. We’re in the business of making you even better at what you do in ministry. We want you to feel joy and fulfillment as you connect people with Jesus. That said, Group does offer a wide range of resources and services for just about every area of church ministry: children’s ministry, youth ministry, adult small groups, women’ More...