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Church Resource Ministries

Customer Service Representative

Church Resource Ministries
Anaheim, California, United States


Date Posted: 09/12/2011
Categories: Communications - Human Resources
Job Type: Full-Time

Job Description:
Job Summary:
The Collective Liaison (CSR) serves within administration as a member of the Staff Relations (HR) team. The individual provides first-level customer service by managing the flow of communications between ministry personnel and administration. As the first point of contact, this individual is the representative (PR face) of administration to directors, team leaders and ministry personnel within each collective (ministry division). The Liaison is responsible to manage help requests and other general inquiries from staff by answering basic administrative and policy questions. This individual will also be responsible to reinforce principles of finance and HR and organize a repository of training materials for Directors and team leaders.

In addition, the Liaison handles first level support for staff concerning the staff database in Salesforce. Through research able to amply respond to first-level questions and issues, filter and route communications appropriately, and manage a proper flow of information between staff and administration; and understand and represent the proper communication channels within the organization through personal and training assistance.

Position Requirements:
Communication Skills:
This role requires the ability to communicate with people in a variety of ministry contexts. Therefore, excellent written and verbal communication skills are necessary. High diplomatic skills are necessary.

Interpersonal Skills:
This individual must possess the ability to develop rapport and inspire trust in staff members, both support staff and ministry personnel; including the skills required to collaborate with administration to acquire information or resources.

Organizational Skills:
This person must be able to manage multiple priorities and numerous details, while simultaneously communicating with many different and often conflicting parties.

Personal Characteristics and Beliefs:
This person should have a reputation of honesty, integrity, gratitude and hospitality in all personal dealings.
Publicly profess an allegiance to Christ, a love for Christ’s church, and a passion for its leaders.
Affirm CRM’s statement of faith, values, vision and purpose.

Travel
Although rare, the ability to travel internationally may be required

Professional Qualifications:
• Bachelor’s degree (B.S./B.A.)
• 2-3 years experience in customer service related to finance, billing, or HR
• Prior experience in a ministry or nonprofit environment preferred
• Sound computer and systems experience
• Able to work onsite at CRM’s office in Anaheim, CA

To apply, please send your cover letter and resume to staffrelations@crmleaders.org.
Qualified applicants only please!