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Salem Media Group

Aurthor Support / Customer Service

Salem Media Group
Longwood, Florida, United States

Date Posted: 07/21/2011
Categories: Administrative
Job Type: Full-Time

Job Description:
Xulon Press, a division of Salem Communications, and the nation’s largest on-demand digital publisher of books targeting the Christian audience, is currently seeking an Author Support/Customer Service.

This position is 100% about serving our self-published authors with excellence, addressing their questions and concerns with respect and a genuine desire to help. This position currently offers a salary plus performance incentives.

Xulon Press is a fast growing company with a fast paced environment. Xulon Press is owned Salem Communications, the leading U.S. radio broadcaster, Internet content provider, and magazine publisher focused on Christian and family themes. If you’re looking for a positive, supportive environment where you will be challenged to grow personally and professionally, this is probably the right place for you.

Five years or more of experience in customer service.
A love for people and for helping them is essential. The ability to establish rapport quickly is vital. Must be able to work well with a team. Excellence required in verbal and written communication. Phone skills and manner must be impeccable.
Must strive for excellence and efficiency, be detail-oriented, and must multi-task with ease. Proficiency with MS Outlook, word, excel, adobe, different graphic programs .jpeg & .tiff files is very important. Experience in the publishing industry is considered a plus.

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Xulon Press is an Equal Opportunity Employer