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Salem Media Group

Author Support / Customer Service

Salem Media Group
Longwood , Florida, United States

Date Posted: 05/04/2011
Categories: Administrative - Customer Service
Job Type: Full-Time

Job Description:
Xulon Press, a division of Salem Communications, and the nation’s largest on-demand digital publisher of books targeting the Christian audience, is currently seeking an Author Support/Customer Service.

This position is 100% about serving our self-published authors with excellence, addressing their questions and concerns with respect and a genuine desire to help. This position currently offers a salary plus performance incentives.
Xulon Press was voted The Best Christian Workplace in 2005. We provide a casual, friendly atmosphere with competitive salaries and a comprehensive benefits package that includes medical, dental, life insurance, and 401K program.

Xulon Press is owned by Salem Publishing, which publishes CCM Magazine®, Homecoming® The Magazine, YouthWorker Journal™, Singing News® Magazine, Preaching Magazine, FaithTalk™ and Magazine. Its corporate parent, Salem Communications, is the leading U.S. radio broadcaster, Internet content provider, and magazine publisher focused on Christian and family themes.

Local candidates only

Five years or more of experience in customer service.
A love for people and for helping them is essential. The ability to establish rapport quickly is vital. Must be able to work well with a team.
Excellence required in verbal and written communication. Phone skills and manner must be impeccable.
Must strive for excellence and efficiency, be detail-oriented, and must multi-task with ease.
Proficiency with MS Outlook, word, excel, adobe, different graphic programs .jpeg & .tiff files is very important.
Experience in the publishing industry is considered a plus.

Please submit your resume and cover letter to:

Xulon Press Inc. is an Equal Opportunity Employer.