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Salem Media Group

Author Support / Customer Service

Salem Media Group
Longwood , Florida, United States


Date Posted: 05/04/2011
Categories: Administrative - Customer Service
Job Type: Full-Time

Job Description:
Xulon Press, a division of Salem Communications, and the nation’s largest on-demand digital publisher of books targeting the Christian audience, is currently seeking an Author Support/Customer Service.

This position is 100% about serving our self-published authors with excellence, addressing their questions and concerns with respect and a genuine desire to help. This position currently offers a salary plus performance incentives.
Xulon Press was voted The Best Christian Workplace in 2005. We provide a casual, friendly atmosphere with competitive salaries and a comprehensive benefits package that includes medical, dental, life insurance, and 401K program.

Xulon Press is owned by Salem Publishing, which publishes CCM Magazine®, Homecoming® The Magazine, YouthWorker Journal™, Singing News® Magazine, Preaching Magazine, FaithTalk™ and Crosswalk.com Magazine. Its corporate parent, Salem Communications, is the leading U.S. radio broadcaster, Internet content provider, and magazine publisher focused on Christian and family themes.

Local candidates only

Requirements:
Five years or more of experience in customer service.
A love for people and for helping them is essential. The ability to establish rapport quickly is vital. Must be able to work well with a team.
Excellence required in verbal and written communication. Phone skills and manner must be impeccable.
Must strive for excellence and efficiency, be detail-oriented, and must multi-task with ease.
Proficiency with MS Outlook, word, excel, adobe, different graphic programs .jpeg & .tiff files is very important.
Experience in the publishing industry is considered a plus.

Please submit your resume and cover letter to: opad@xulonpress.com

Xulon Press Inc. is an Equal Opportunity Employer.

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