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Salem Web Network

Content Services Representative

Salem Web Network
Richmond, Virginia, United States

Date Posted: 04/08/2011
Categories: Administrative - Customer Service
Job Type: Full-Time

Job Description:
The Salem Web Network, a Division of Salem Communications, the world’s largest provider of Christian and family-friendly content via the web, is looking for a Content Services Representative for our Richmond, Virginia office. The position focuses on customer service, content aggregation and client services & development for our ministry and label partners on and These are the leading Christian video-file sharing sites and host official content from many of the best-known bands, comedians and ministries in the country.

• Respond to customer service issues, moderate user generated content including video, images, and comments
• Find and upload video content that would appeal to our audience
• Assist in the maintenance and upkeep of our partner’s user profiles
• Strong understanding of our terms of service and community guidelines
• Investigate and solve technical issues with the team
• Provide team with daily/weekly reports and stats

• Must be dedicated to proactive customer service, be detail-oriented, self-motivated and work well within a team environment
• Experience with uploading content on a variety of social media sites such as,,,, and other similar websites
• Familiar with Internet and browser-based web tools, as well as Microsoft Office Word, Excel and Outlook
• Must have strong problem solving abilities and be able to make impartial decisions
• Must have good personal and communication skills, particularly over phone and email
• Should possess strong organizational and time management skills
• Must be able to work well independently and with the team
• Must be at least 18 years of age and hold a high school diploma or other equivalent certificates
• Position is in our Richmond, Virginia office, and is not a work-from-home opportunity

About Salem Web Network:
The Salem Web Network is a wholly owned subsidiary of Salem Communications Corporation. Salem's core business is the ownership and operation of religious and family themed radio stations in large metropolitan markets. SWN's network of sites includes,,, and - with each serving as an extension of the company's core radio broadcasting business. Salem Web Network provides a business casual, friendly atmosphere, with competitive salaries, and a comprehensive benefits package that includes medical, dental, life insurance, and 401K program. Salem Web Network is an Equal Opportunity Employer.

How To Contact Us:
Please forward cover letter, resume, and recommendations to, or fax to (804) 205-9648 Attn: Sean Harcum

• Location: Richmond, Virginia
• Compensation: This is a full (or possibly part) time hourly position paying $11.00 - $13 with pay commensurate with experience.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.