Job Description


Call Center Operations Manager star

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Group Publishing, Inc.

Loveland, Colorado, United States

Date Posted:
Management - Sales
Job Type:
Group Publishing, Inc.
Job Description:
Are you an experienced Call Center Operations Manager? Then consider joining the Group Publishing Corporate Sales team.

• As the Call Center Operations Manager, you will be responsible for leading a seasoned inbound telesales team, Tier 2 Inbound Support team and the product support team to sales and operational excellence.

• The ideal candidate for this position would be a customer-centric, team player who thrives on diverse areas of responsibility with a minimum of 5+ years experience managing in a call center environment and a minimum of 2 years of supervisory experience.

• This person should also be well-versed with CRM (preferably Oracle), both strategic and sales minded with the ability to think organizationally to solve complex operational matters.

• A college degree is preferred, but will consider equivalent experience.

To apply for this position go to http://www.group.com/hr

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About the Company

Group Publishing, Inc.

If your church does it, we’ve probably got it. It’s been said that tool companies don’t sell drills; they sell holes. The same goes for Group. We don’t just sell books, curriculum, training, Bibles, software, etc. We’re in the business of making you even better at what you do in ministry. We want you to feel joy and fulfillment as you connect people with Jesus. That said, Group does offer a wide range of resources and services for just about every area of church ministry: children’s ministry, youth ministry, adult small groups, women’ More...