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Compassion International

IT Technician Level III - Help Desk

Compassion International
Colorado Springs, Colorado, United States


Date Posted: 05/24/2010
Categories: IT
Job Type: Full-Time

Job Description:
JOB BRIEF

Provides Level III support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Performs system management functions for client systems using a variety of tools including group policy, Active Directory and other system management tools. Assist with project work for Customer Shared Products.


LOCAL CANDIDATES ONLY: To apply for this position, please visit our website: www.compassion.com/jobs
ESSENTIAL JOB FUNCTIONS


Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.
Responds to personnel requests for technical support. Documents, tracks and monitors incidents to ensure a timely resolution.
Troubleshoot issues that are escallated into the Level III support queue to restore service and identify and resolve problems.
Perform applications deployments, client systems patching, provisioning, and other client support activities using LANDesk systems management tool.
Performs system management functions related to system management toolsets for Anti-virus and LANDesk.
Research technical problems and consult with appropriate technical or service personnel for follow-up. Assist Level 1 & 2 technicians with resolutions.
Participate in special projects as assigned by management to improve the organization's shared services products.