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IT Director, Customer Solutions Group
Colorado Springs, Colorado, United States
Date Posted: 05/24/2010
Job Type: Full-Time
Reporting directly to the Business Technology Director, Information Technology, this role is to plan, coordinate, direct, and design all operational activities of the Customer Solutions Group (CSG) - Global Partner Alliance department which interacts with the Partner Area Country Offices (PACO), in providing direction and support for IT solutions that enhance mission-critical business operations. This individual will collaborate directly with the executive management team and decision makers in other departments specifically with the International Partner Alliance Country Offices (PACO) to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
To apply for this position, please visit our website: www.compassion.com/jobs.
ESSENTIAL JOB FUNCTIONS
Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.
Excellent communication skills, both written and verbal. Able to effectively speak to executive leadership on strategic and project management issues, and to secure and communicate executive direction and decision to management and project teams.
Experienced in cross-cultural communication skills necessary to interact with and influence all levels of staff within Headquarters, Area Offices, and Country Offices. International experience would be an asset.
Excellent interpersonal, conflict resolution and facilitation skills. Ability to effectively work with diverse teams including executives, managers and subject matter experts. Willingness to proactively intervene as needed to ensure consistent alignment with strategic vision and direction.
Delivers technology solutions with a customer-centric approach. Demonstrated commitment to leverage established frameworks and processes to drive excellence in execution. Functional understanding of best-practice in customer relationship management, technology management, and process frameworks (e.g. ITIL/MOF, CMMI, and MSF).
In-depth knowledge of applicable laws and regulations as they relate to technology. Ability to set and manage priorities judiciously.
Ability to present ideas in business-friendly and user-friendly language. Exceptionally self-motivated and directed. Keen attention to detail. Superior analytical, evaluative, and problem-solving abilities. Exceptional service orientation. Ability to motivate in a team-oriented collaborative environment.
Functional ability to address difficult issues from a long-term strategic standpoint. Possess an established suite of research skills in order to troubleshoot organizational problems and implement strategic, systemic solutions.
Knowledge of Compassion culture, history and shared values, operating procedures and how organizational structures work together toward a common mission. Possess global mind-set and increasingly knows how to conduct business, provide products and services, and manage technology from a global perspective.