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Administrative Showroom Sales Consultant
Greenwich, Connecticut, United States
Date Posted: 02/04/2011
Categories: Administrative - Retail
Job Type: Full-Time
ADMINISTRATIVE SHOWROOM SALES CONSULTANT
Full-time hours: 35 hrs per week
Must be able to work schedule as follows (no flexibility)
Monday: 9:30am to 5:30pm
Tuesday: 9:30am to 5:30pm
Wednesday: Day off
Thursday: 9:30am to 5:30pm
Friday: 9:30am to 5:30pm
Saturday: 9:30am to 2:30pm
OUR SHOWROOM IS CLOSED SUNDAYS
Description of Job:
As a member of the Showroom team, the Administrative Showroom Sales Consultant supports Almy’s objective to continue to build itself into an internationally recognized industry leader known for its innovative and adaptive style. Our Sales Consultants provide optimum sales service by making customer appointments, welcoming them to the Showroom and determining their sales needs and processing sales transactions.
You will also assist in maintaining the store and display cleanliness, theme and image, including basic maintenance duties such as stocking & changing displays as needed, polishing metal ware and steaming and ironing vestments & apparel.
Providing customer service and sales assistance :( 50%)
•Make customer appointments
•Meet and Greet
•Determine needs, including fitting/measuring, and assist with purchase decisions using a variety of tools:
~ Knowledge about denomination’s worship style, church architecture, seasons, colors, symbols, etc.
~ Knowledge about dimensions and proportions of customers bodies and church furnishings
~ Knowledge about Almy’s products - their features and benefits
~ Information about company policies, delivery standards, stock status, etc.
~ Information about competitors’ offerings
Use Almy computer system to set up customers, process credit applications, process orders and inquiries, payments, refunds, etc.
Receive and process returns and refurbishing items
Expedite orders and delivery as needed
Refer customers to alternate sources (if we cannot help them by getting items from competitors ourselves)
Maintain gift registry information
Maintaining store and display cleanliness, theme and image, including basic maintenance duties such as stocking displays, Changing paraments on display when seasonal changes occur, Polishing metal ware, Steaming and ironing. (15%)
Maintaining customer contact: thank you notes, personalized invitations to see new things, advise stock availability for pick-up. (10%)
Maintaining inventory: receive, label/price, store or put on display. (10%)
Participating in Showroom sales opportunity development by Recommending strategies to increase the volume of showroom traffic, Participating in the development of advertising and Assisting in organizing the annual Christmas Open House and other sale events. (5%)
Supporting the Store Opening & Closing routines as schedule dictates. (2%)
Maintaining /Observing security procedures. (2%)
Recording customer complaints and suggestions using the computer system. (2%)
Assisting the call center and other sales units by verifying stock status and fulfilling non-store customer orders as needed.(2%)
Packaging and shipping items as needed (1%)
Being available for staffing schedule for regular and special events and providing related reporting on proceedings.(1%)
In order to be considered for the position, applicants should have:
•Four years service oriented retail experience (e.g. apparel or home furnishing/decorating sales)
•Experience with automated transaction processing and inventory control systems
•Experience in a Microsoft Windows environment; Microsoft Office skills in Outlook; Word and Excel preferred a demonstrated aptitude and desire to learn, as evidenced by some college education, sales training, etc.
•Excellent communications skills – diction, grammar, voice quality and able to annunciate the English language
•Willing to take initiative, highly self-motivated
•Team Oriented, but also willing to work alone
•Professional demeanor and appearance
Company Benefits and Perks:
In addition to paid vacation and sick/personal time, medical, dental and life insurance, our benefits include a generous 401(k) plan, Short Term Disability Benefits, Fitness Membership benefit and our Employee Assistance Program.
A competitive employer in Westchester and Fairfield counties for over thirty years, CM Almy is committed to working with our employees to achieve a satisfying and safe work environment and will use your creativity and improvement ideas to create total customer satisfaction. We currently have two locations in lower Fairfield County. Our Customer Service, Marketing, Product Management and Accounting Departments are located at Three American Lane (The Greenwich American Center) in Greenwich – right off of I-684. Our retail showroom is located on Sound Beach Avenue in Old Greenwich. These locations are supported by Human Resources and Administrative functions at our American Lane office. Most of our products come from our manufacturing facility in Central Maine. Please visit our website for more information about us at www.almy.com.
CM Almy is an Equal Opportunity/Affirmative Action Employer.
Must have reliable transportation
Please send your resume (attached as an MS Word file) along with a cover letter with your salary history/requirements to: email@example.com