Job Details

Telemarketer/Customer Service

San Antonio, Texas, United States

Website:

Posting no longer available

Job Description:

Position Overview
Solicit information over the phone to further establish a relationship with the prospect,
or to be of service to an existing customer.

Essential Job Functions
• Obtain information (contact name, agency address, email address, & phone #’s) of prospects from sources such as registration forms from trade shows, website inquiries, and lists purchased.
• Verify current info of prospects.
• Record names, addresses and reactions of prospects contacted in the appropriate database listings.
• Telephone and write notes to respond to trade show attendees to promote a relationship with prospect.
• Maintain records of contacts in a Call Log.
• Deliver prepared talks, using scripts that describe the purpose of the call targeting the specific need.
• Transfer an interested prospect to the sales representatives for their follow up.
• Maintain customer records by updating account information for newsletter listing.
• Make phone contact with current customers every 6 months to promote good customer support relationship, and note all info gathered.
• Assist in processing promotional mailings.

Requirements
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable with dealing with various persons in a broad market. Reliable, tolerant, and determined self-starter. Excellent telephone communication skills.

Other Skills/Abilities
• Computer skills -- Microsoft Vista, Word, Excel, Outlook
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking -- Talking to others to convey information effectively. Having the ability to get a prospect’s attention at the beginning of a call to establish rapport quickly.
• Time Management -- Managing one's own time and the time of others.
• Monitoring -- Monitoring/Assessing performance of yourself.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.