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Neiman Marcus Direct

Customer Care Associate - Work from Home or On-Site

Neiman Marcus Direct
Irving, Texas, United States

Date Posted: 09/23/2009
Categories: Customer Service
Job Type: Full-Time

Job Description:
Neiman Marcus Direct’s Contact Center is currently recruiting representatives for its Work from Home and On-Site Customer Care for our fall training classes, October 5, October 26, November 2 and November 23. Representatives will assist customers who are placing inbound phone or online orders. Representatives provide exceptional customer service, always exceeding the customer’s expectations. Customer Care Representatives will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Currently recruiting for Work from Home or On-Site Customer Care Associates.

After you apply on line, please come to our location for an on-site interview. We interview Monday-Friday, 9:00 am - 4:00 pm.

All candidates must live in the Dallas/Fort Worth Metroplex.

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. We have stayed true to the principles of our founders – to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service.
Under the Neiman Marcus brand, Neiman Marcus Direct primarily offers women's apparel, accessories and home furnishings. The operation runs 11 websites and publishes approximately 75 catalogs. NM Direct is based in suburban Dallas-Fort Worth in Irving, Texas.

• Highly proficient PC and Internet skills
• Strong written and verbal communication skills
• Ability to multitask while completing transactions in real time, working simultaneously with multiple software applications
• Prior Customer Service and/or Sales experience preferred
• High school graduate or equivalent
• Must pass Credit, Criminal and Drug screen

Work load dependant on call volume and business needs. Candidates must have wide range of flexibility in work schedule including weekends, flex time and part time opportunities are available.

Rate of Pay:
Associates start at $11 an hour plus the opportunity to earn additional dollars through special product promotions and more!

Additional Information:
Three week onsite paid training
*No time can be missed during training; perfect attendance is required.*
Competitive Benefits include 30% Employee Discount, Dart stop in front of building, on-site cafeteria, business casual environment.

Apply on line at: Careers At The Neiman Marcus Group