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LifeWay Christian Resources

Customer Response Team Supervisor

LifeWay Christian Resources
Nashville, Tennessee, United States

Date Posted: 05/22/2009
Categories: Customer Service
Job Type: Full-Time

Job Description:
This position is located in Nashville, Tennessee and no relocation will be paid.

Are you looking for a refreshing career change?

"As God works through us, we will help people and churches know Jesus Christ and seek His kingdom by providing biblical resources that spiritually transform individuals and cultures."

Success With a Purpose
As our society continues to become more and more complex, people are no longer finding fulfillment in simply working a job. Most individuals now desire to achieve more, hoping to invest their lives with a purpose that will ultimately make an impact on the world.

LifeWay Christian Resources of the Southern Baptist Convention shares this desire and offers you a chance to find meaning in what you do. Every position at LifeWay offers you an avenue to express yourself and take pride in a job well done. We are one of the world's largest Christian publishers. Come and be a part of our exciting ministry team!

We are seeking a person a Customer Response Team Supervisor to provide day-to-day supervision of team members in his/her team. Train, cross train, and coach team members to reach their maximum potential. Establishes attainable performance standards and goals for employees; provides quarterly reviews, and handles annual performance evaluations and salary decisions. Stays abreast of new technology and software that is used by LifeWay for producing digital products, and knowledge of latest technology that would be essential in solving customer tech support issues. Supervise tech support to customers as outlined by department responsibilities. Collaborates with Internet producers and web engineers to ensure that appropriate tech support tools are in place to meet all customers' needs. Administers the RightNow software for the corporation which channels customers' inquiries from to the subject matter experts, and monitors escalation of these customer contacts and to generate reports from this tool. Responsible for the subscription business. Ensure smooth workflow from web orders into Oracle and then into warehouse shipping systems.

We Need:
  • Bachelor's degree in Business or Computer Science required

  • CompTIA or other technology/technology support certification preferred

  • Previous call center or help desk supervisor experience required

  • Knowledge of LifeWay products/services and processes preferred

  • Three years customer service experience required

  • Active involvement in a local church

  • Excellent organization, verbal and written communications skills

  • Team player, and a motivator who is responsible and dependable

  • To apply log on to to complete our electronic application.