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Volunteer Coordinator

Chester, Pennsylvania, United States

Date Posted: 06/29/2017
Categories: Administrative - Church/Ministry - Customer Service
Job Type: Full-Time

Job Description:



Job Title:  Volunteer Coordinator

Area/Location:  Chester, PA

Reports to:  Family Services Manager

Subordinates:  Volunteers & Interns

Date Submitted Revision:  5.19.17

Job Description Approved:  5.19.17                     

Classification:  Coordinator/Full Time Non-Exempt

Salary:  Range starts at $16 hour/DOE




Do you have a servant’s heart and want to use your people and organizational skills to support the ministries here at Cityteam? We are looking for a new Volunteer Coordinator to join our team and oversee the volunteer program here in Chester.  The Volunteer Coordinator will represent Cityteam and often be the first point of contact for volunteers, so you need to be passionate about what God is doing here at Cityteam. We need someone who can be enthusiastic and professional at the same time. The Volunteer Coordinator will be responsible for all of the communication and follow through behind the scenes to ensure volunteers value their experience and become advocates for Cityeam. You will partner with Cityteam Program Managers and staff to create volunteer opportunities that highlight their ministries.


The Volunteer Coordinator must be well-organized and provide outstanding customer service. You’ll interact with a wide variety of people including staff, clients, and volunteers. There are a lot of details that go into providing a quality volunteer experience, and we need someone who can be positive, follow through, and delegate to create an efficiently run program. Our new Volunteer Coordinator must be committed to relational wholeness and handle conflict with truth and grace. It is essential that the Volunteer Coordinator is comfortable working with the homeless and people from many different cultures and educational backgrounds.




  1. Collaborate with Program Managers to create volunteer opportunities for individuals and groups.
  2. Work with the Corporate Volunteer Program Supervisor to accommodate volunteer needs.
  3. Manage Volunteer Hub, capture volunteer data, and submit reports as requested.
  4. Develop and maintain positive working relationships with staff, volunteers, and clients.
  5. Interview, schedule, train, and supervise volunteers.
  6. Oversee the confidential volunteer background check process, including paperwork, processing, tracking, and communication.
  7. Ensure accurate tracking of volunteer hours by having volunteers sign in and out using the Volunteer Kiosks.
  8. Be detail oriented without sacrificing relationships.
  9. Represent Cityteam and promote volunteer opportunities at churches, companies, and other community organizations.
  10. Advocate for Cityteam with those in your circles of influence.
  11. Participate in staff meetings, trainings, and other teambuilding activities.
  12. Assist team as needed.


PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

  • Stand and sit for prolonged amounts of time
  • Walk, bend, twist, & kneel
  • Walk up and down stairs
  • Talk and hear
  • Frequently lift and carry or push up to 25 pounds
  • Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Required Education and Experience

  • High school diploma or equivalency
  • Computer literate
  • Proficiency with Microsoft Office Suite, especially Excel and Outlook
  • Proficient and comfortable speaking to large groups of people
  • Professional written and spoken communication skills
  • Previous customer service experience

Preferred Education and Experience

  • Familiarity with Cityteam, addiction, and homelessness  
  • Familiarity with Salesforce, Volunteer Hub, or other volunteer management software
  • 1-2 years of administrative experience
  • Experience facilitating meetings, groups, or other functions
  • Leadership experience

Work Conditions

  • This job typically operates in a professional office environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • This position will occasionally interact with staff and volunteers in our ministry areas including the Mission, Chapel, Pantry, Dining Hall, Kitchen, Mother and Baby Program, Adult Clothing, Shelter, and Recovery Programs
  • While infrequent, this position may interact with volunteers in a professional kitchen and be exposed to typical items such as a stove, knives, chemicals, etc.
  • This role will occasionally need to maneuver in tight quarters amongst donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyer belt
  • This position will occasionally work in an open warehouse environment that can be cold and drafty
  • Days and hours of work are typically Tuesday through Friday 8:30 am-5:00 pm, and Saturday 9:30 am – 6:00 pm, with occasional evenings and weekends

Additional Eligibility Qualifications for Cityteam Ministries

  • Must have an intimate, personal relationship with Jesus Christ
  • Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
  • Must have compatible theology on major issues of Cityteam's Statement of Faith
  • Must be committed to serving God and the body of Christ