Frontiers

Information Technology Tier 1 Help Desk Support Technician

Frontiers
Tempe, Arizona, United States


Date Posted: 04/11/2017
Categories: Financial Services/Insurance - IT
Job Type: Full-Time

Job Description:

SUMMARY: Frontiers is a Christian, faith-based non-profit working with churches to send their workers overseas.  We’re looking for a strong Christian who works with end users via phone, email, and/or face to face to identify and resolve technical issues.   

 

ESSENTIAL RESPONSIBILITIES:

  • Hands on technical support experience for computers, peripherals, audio visual equip (sound board)
  • Create/Update/Close support tickets based on customer input, work performed, or completion
  • Knowledge of Windows, Apple, Android OS and respective updates
  • Knowledge of Office 365
  • Knowledge of email, browsers, anti-virus, video conferencing (skype/facetime), backups (windows/time machine)
  • Knowledge of networking for wired and wireless
  • Knowledge of hardware & software for platforms: desktop, laptop, tablet, smart phone
  • Knowledge of security encryption using Bitlocker, FileVault
  • Participate in after hours on call and maintenance rotation 


QUALIFICATIONS:

  • High School diploma or G.E.D.
  • Documented, successful completion of coursework toward a 2-4 year technical degree
  • Degree preferred
  • Additional technical certifications preferred
  • Call center experience preferred
  • Help desk/desk top support experience preferred
  • VOIP phone experience preferred

  

Frontiers values the importance of life and work balance, and offers flextime options.  This job post is a summary of the position.  A full description will be provided during the recruiting process.

 

To apply, send a cover letter and resume to hr@frontiersusa.org.  No phone calls please.  Because of the number of emails received, you may not receive an individual response.  

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