This posting is no longer available. This is either because the employer has filled the position or the position has closed. Click here to find more jobs like this one.

Customer Care Specialist

New York, New York, United States

Date Posted: 02/26/2017
Categories: Administrative - Customer Service
Job Type: Full-Time

Job Description:


  • Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our online stores, customers and internal resources.
  • Act as a trusted, knowledgeable resource for shoppers, providing product advice and guidance, while being empathetic to their needs and thinking outside-the-box to deliver happiness.
  • Build confidence in potential customers with a friendly phone presence, confident product knowledge and strong understanding of our customer experience policies.
  • Support the entire customer experience team and business by coming up with innovative solutions to problems, and challenging yourself and the people around you to improve every single day.
  • Resolve customer calls/ emails related to products offered on our website (order status, cancellation, returns, etc).
  • Process customer orders by phone and live chat.
  • Develop relationships with customers and product vendors.
  • Report all product-related trends to the merchandising team.
  • Complete order fulfilment duties (e.g. data entry, vendor coordination etc.) as needed.


  • 1-3 years providing exceptional customer service is required.
  • Must be empathetic to customer’s needs.
  • Excellent computer skills.
  • Creative problem solver.
  • Must have ambition and outstanding work ethic.
  • Accurate data entry and typing skills.
  • Must have the ability to multi-task within a high pressure environment.
  • Detail oriented, aptitude for learning new things quickly.
  • Excellent time management, organizational and communication skills.
  • Must be comfortable working in a team environment.
  • Ability to work nights, weekends and holidays, as needed.