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Hebron Stores

Customer Service Manager

Hebron Stores
Aurora, Illinois, United States


Date Posted: 08/23/2017
Categories: Customer Service
Job Type: Full-Time

Job Description:

Hebron Stores is a company that strives to further God's Kingdom. Looking for a mature professional with excellent customer service skills and a passion for working with customers and suppliers. Thrives in a fast moving, high growth environment.  Key responsibilities include order processing and returns management. Compensation is commensurate with experience. We offer an attractive benefits plan.

 

Hebron Stores sells its products through its websites, ebay, Walmart.com and Amazon. Daily tasks include, but are not limited to:

 

Orders

1. Processing orders

2. Orders are shipped from manufacturers, distributors or the Mokena warehouse.
3. Update tracking once the order is shipped

 

Returns

1. Manage product returns process

2. Submit returns request to the manufacturer or distributor

3.  Ensure credit is processed or replacement is shipped once return is sent back

 

Incoming Calls

1. Product Questions
2. Order inquiries 

 

Incoming Emails 

1. Product Questions
2. Order inquiries 

 
Key Requirements
  1. Excellent verbal and written communication skills
  2. Ability to work in a challenging environment with frequent interactions with customers and suppliers
  3. Proficient in using word, excel and other MS Office products
  4. Problem solving skills
  5. Team player