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The QTI Group

Retail Operations Manager: Non-Profit Organization

The QTI Group
Milwaukee, Wisconsin, United States

Date Posted: 02/20/2017
Categories: Management
Job Type: Full-Time

Job Description:

The QTI Group is partnered with The Community Warehouse to assist in the search for their Retail Operations Manager.  The Community Warehouse is a non-profit, faith-based organization that offers home and facility improvement materials to individuals, businesses and organizations. Their goal is to partner with foundations, non-profits, builders and manufacturers to provide the resources that are needed for rebuilding Milwaukee’s under-resourced communities, resulting in significantly improved quality of life in those neighborhoods. Thousands of inner-city homes in Milwaukee have been improved by The Community Warehouse products.  Due to growth, The Community Warehouse is adding a Retail Operations Manager to their team.  This individual will manage one existing, one soon to open & one future site for retail operations.


As a Retail Operations Manager, you will have excellent time management skills and a proven track record of setting and meeting ambitious goals in the retail/home improvement industry. The client is looking for a candidate with considerable managerial experience who can allocate both human and material resources efficiently, communicate with HR and coordinate the locations in their company.

Successful candidates will:

  • Understands the importance of shepherding his/her teams in a positive work environment that instills confidence, competence and life skills that transform who they are as an individual and team member.
  • Leads weekly faith based devotionals for the team on an ongoing basis.
  • Improves the existing procedures for outgoing and incoming resources and tracks inventory for the warehousing department that is both efficient and sustainable.
  • Creates a reproducible standard operating procedure for future growth in multiple markets.
  • Creates and maintains safe working environments throughout the operation.
  • Provides insights and tours of the operations to interested partners of our ministry.
  • Develops and adheres to operations budget.
  • Reviews all financial statements for discrepancies before forwarding them to the Senior Staff.
  • Keeps track of staffing requirements and hires new talent as needed to correspond with specific duties and skill sets.
  • Communicates with the leadership team to ensure all processes remain compliant with OSHA and other governmental regulations
  • Supervise Assistant Managers at each store location along with associated support staff.
  • Additional managers will report to the Retail Operations Manager, including the team that procures the donated and purchased products and the warehouse and logistics teams.
  • Position reports directly to President/CEO of the organization
  • Will have full day-to-day management authority over the Company's retail store, warehouse and procurement operations. 
  • Will have full day-to-day management authority over the Company's retail store, warehouse and procurement operations. 


  • 5+ years of experience as a manager of a retail store or a substantial department within a major retail store.  The company would prefer that the candidate have work experience with a company that sells home improvement supplies. 
  • The Community Warehouse is a strong faith-based organization where employees may be asked to participate in faith-based activities such as prayer group, team prayers, chapel, etc. It is a requirement that individuals hired into this role be comfortable with this aspect of the position. 
  • The skills necessary to adhere to an operations budget
  • The knowledge required to improve the company's existing inventory and sales procedures.
  • A strong working knowledge of financial statements and operations reports.
  • A working knowledge of industry standards for retail operations, warehouse management, safety and cleanliness.
  • Superior abilities in all core competencies of a business manager, including conflict management, negotiation, and decision-making. 
  • Working knowledge of Microsoft Office suite (particularly Excel).
  • Refined ability to delegate responsibilities and provide leadership and training to key personnel.
  • Advanced written and verbal communication skills (bilingual a plus).