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Private Profile

Marketing Operations Specialist

Private Profile
Loveland, Colorado, United States


Date Posted: 12/30/2016
Categories: Administrative - Communications - Marketing/Public Relations
Job Type: Full-Time

Job Description:

Do you like to do big-picture project planning, but also being hands on with executing the details? Are you customer experience-oriented and savvy with marketing systems? Do you love the feeling of pulling all the pieces together to create integrated business automation systems? If you also enjoy the challenge of being on the ground floor of a new program, then we have just the job for you!

 

Group has an opening for a Marketing Operations Specialist for Kids Hope USA’s West Office in Loveland, CO. This position does require you to work out of our Loveland office. Kids Hope is small, but growing organization with a big dream to expand from 20,000 to 100,000 mentoring relationships between children-at-risk and church volunteers.

 

Your first big project will be to work directly with our key partner organizations and vendors to oversee the development of a new website. You will be focused on getting all of our existing internal systems to play together nicely and bringing in new systems and technologies to the party as needed. • Donor database management • Sales tracking • eCommerce donation processing • Online training for program directors and mentors • Receivables automation.

 

But you will not just be sitting in front of your computer working on technical projects all day. This is where your outstanding people skills come into play. You will be creating and implementing our customer care process: • Answering customer questions by email • Making outbound calls to follow-up with inquiries • Cross training an existing call center team so they can answer customer questions with excellence

Now the creative part. You will also provide hands-on support to all of Kid’s Hope’s marketing initiatives including: • Coordinating the production and distribution of KHUSA’s digital and print marketing materials such as newsletters, direct mail, and social media • Assembling and mailing out materials packets to new scholarship donors.

 

As you may have gathered, this is a dynamic position and to be successful you will need to be extremely flexible, detail-orientated, have strong collaborative skills, have strong proven leadership skills, have a passion for helping at-risk students, and be driven to achieve results. You must have 2+ years project management experience, 2+ years business systems experience, outstanding excel skills and marketing experience. Occasional travel is required. A bachelor’s degree in business or technology or equivalent experience is required.