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Seattle Pacific University

Communications Officer/Dispatcher

Seattle Pacific University
Seattle, Washington, United States

Date Posted: 07/13/2016
Categories: Law Enforcement/Security
Job Type: Full-Time

Job Description:

Job Description:

  • Under the general supervision of the Associate Director, the dispatcher staffs the Office of Safety & Security(OSS) Security Operations Center, operating as a primary point of contact for non-emergency, emergency and critical incident calls for assistance or information.
  • Community Services:  Acts as the primary point of contact and provides exceptional customer service for information requests and non-emergency services. Operates a multi-line phone, prioritizes incoming calls, and documents calls/services in the computer aided dispatch program. Using voice based radio communications, coordinates with security officers who are patrolling the campus. Creates on going records of security operations through various electronic and paper documentation.
  • Emergency Dispatching:  Acts as the primary point of contact for emergency situations (ie. fire, criminal, or medical incidents). Understands and evaluates emergency/urgent situations and relays information as received to assist in coordinating a response with campus security officers, and local police, fire, EMS (by calling 911), or other resources as needed. Utilizes multi-channel two-way radios to communicate with campus security officers, facilities personnel and building emergency coordinators. Receives and communicates information from emergency phone and emergency elevator phones. Relays and coordinates information between field units and OSS directors. Documents all actions in the computer aided dispatch program.
  • Central Monitoring:  Manages and monitors all surveillance, building security and fire safety systems. Proficiently operate a complex digital video surveillance system and actively monitor the campus for criminal activity, accidents, or other potential concerning activity. Evaluates behavior on-screen and dispatches officers accordingly. Maintains a campus-wide access control system including assigning user permissions and controlling building access through scheduled locks and unlocks. Monitors campus security and fire alarms through skillful use of the applicable alarm management software; may also involve low-level of programming. Maintains alarm and control equipment; works with vendors to address technical problems.
  • Administrative:  Provides office support to OSS for phones, office coverage, and projects as assigned, including word processing and spreadsheet creation. Staffs the OSS customer service desk as needed and responds to requests for services such as key check-in/out, vehicle rental check-in/out, parking passes, bus passes, and operates a cash register. Assists with record-keeping, processing and data entry of parking and motor pool information. . Completes clerical tasks for various office records as needed. Provides additional support as needed to the Office & Transportation Manager.
  • Critical Incident:  Acts as the primary point of contact for critical incidents (earthquakes, armed intruders, chemical spills, etc.). Initiates the University's mass notification system to alert the SPU community to the crisis and direct them to take appropriate action. Utilizes multi-modal communication methods including alerts to text, phone, and email activated through a single computer application, activation of electronic reader boards, and desktop alerts, as well as emergency phones/loudspeakers. Initiates the physical lockdown of the campus in response to threats of violence. Is considered an essential personnel and required to report to campus during critical incidents during off hours.



  • High school graduation or equivalent.
  • One year of office experience.
  • Current First Aid and CPR certification (or the ability to obtain).
  • Valid Washington state driver's license or the ability to obtain within two months of hire.
  • Ability to communicate effectively, both verbally and in writing using clear language, with no grammatical or spelling errors, and professional tone.
  • Must be a self-starter, able to work to high-performance standards with limited supervision and able to function in an occasionally high-stress environment.
  • Able to make decisions effectively and in a timely manner that are in the best interest of the department, the University, and our customers.
  • Organized and detailed-oriented and meticulous in documenting information.
  • Must be able to complete, upon hire: first aid and CPR, and dispatcher certified training.
  • Must be able to visually observe campus grounds and video surveillance systems.
  • Must be willing to travel occasionally for training opportunities.  
  • Ability to effectively use:  Desktop computer, FAX machine, copy machine, typewriter, multi-line telephones, two-way radios, CCTV, alarm systems, computer-aided dispatch software, and Microsoft Office applications.


  • Some higher education.
  • Six months dispatcher emergency telecommunication experience.  
  • Strong clerical ability and able to type 50 words per minute. 
  • Familiarity and proficiency with adobe products, such as Contribute, Photoshop, Microsoft SharePoint, and computer-aided dispatch software, such as Report Exec.


Additional Information:

Anticipated schedule is night shift.  Salary:  $40,000 per year.


Application Instructions:

Please submit cover letter and resume.  Click here to apply: