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Active Release Techniques

Colorado Springs, Colorado, United States

Date Posted:
02/25/2016
Categories:
Customer Service
Job Type:
Full-Time
Active Release Techniques
Job Description:

Team:                   Education

Reports To:         Heather Wendt

Purpose:              To support Active Release Techniques initiatives with WOWING customer service, effective utilization of time and resources to ensure efficient data processing as well as a collaborative mindset that allows active contribution to the continued growth of the company.

Directly Responsible For:

Measured By:

Answering phones

  • Positive customer satisfaction surveys
  • Limited number of calls going to voice mail or disconnecting
  • Complete notes relating to each interaction
  • Orders processed efficiently
  • Seminar communication sent to providers

Answering Info emails

  • Daily completion of incoming contacts
  • Complete notes relating to each interaction

Respond to 888 number voice mail

  • Daily completion of voice mail requests
  • Complete notes relating to each interaction

Seminar paperwork processing

  • 2-3 seminars processed per week (dependent on seminar numbers)
  • Complete notes relating to each interaction

Seminar support

  • Efficient preparation for course
  • Efficient clean up after course
  • Effective management of course needs

 

Additional Expectations

  • Enhancement of customer experience
  • Effective communication in person and electronically
  • Confidential handling of privileged information
  • Attention to detail with data entry
  • Ability to work as a member of a team
  • Willingness to support the initiatives of ART
  • Potential for seminar travel (not more than 5% of job)
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About the Company

Active Release Techniques

ART is a patented, state of the art soft tissue system/movement based massage technique that treats problems with muscles, tendons, ligaments, fascia and nerves. Headaches, back pain, carpal tunnel syndrome, shin splints, shoulder pain, sciatica, plantar fasciitis, knee problems, and tennis elbow are just a few of the many conditions that can be resolved quickly and permanently with ART. These conditions all have one important thing in common: they are often a result of overused muscles. More...