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Bill & Rod's Appliance Inc.

Service Writer/Dispatcher

Bill & Rod's Appliance Inc.
Livonia, Michigan, United States

Date Posted: 01/15/2016
Categories: Administrative - Customer Service - Management
Job Type: Full-Time

Job Description:

Job Description: Front Office

-          Call Taking

  • Filling out work orders for the service techs and properly identifying the issue the customer is having with their appliance
  • Directing calls to appropriate department when necessary

-          Clerical Work

  • Filing and closing out service calls once calls are complete

-          Closing Responsibility (When needed)

  • Balance cash register drawer
  • Lock up and set alarm

-          Dispatching

  • Looking over daily routes to make best route
  • Checking dispatch report to see all calls are in the route folder versus what is in the computer

-          Parts worksheet

  • Check worksheet versus the completed calls to make sure parts ordered are the parts that were used
  • Non-used parts are returned
  • Used stocked parts are replaced on the trucks

-          Pre-ID

  • Help identify potential solutions before sending the technician to cut down on travel time and service time for the customer

-          Updating technicians

  • Sending text or calling technicians if there are any questions or changes for them

-          Updating warranty companies

  • Update call status on warranty company portals
  • Update call volume we can handle during certain times of the year