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Salem Media Group

Customer Service Representative-Nashville, TN

Salem Media Group
Nashville, Tennessee, United States


Date Posted: 08/04/2015
Categories: Media/Video/Radio
Job Type: Full-Time

Job Description:

Title:  Customer Service Representative / Salem Publishing

Location:  Nashville, TN

 

Description:

The Customer Service Representative is responsible for answering inbound telephone calls and making outbound calls with the intention of selling publication subscriptions.

Responsibilities:

  • Ensure a high quality of Customer Service by creating a pleasant and friendly experience with each customer while meeting their needs.
  • Answer inbound calls for various customer services needs such as renewing a subscription, starting a new subscription, replacing a missed issue, canceling, and address changes.
  • Help maintain current levels on subscribers by making outbound calls to recently expired subscribers.
  • Process renewals, new orders and payments correctly in the system, using various methods of payments. Process address changes and cancelations in the system.
  • Update and turn in various Marketing/Sales reports to management.
  • Participate in ongoing training and team collaboration efforts.
  • Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects and customers.
  • Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).

Job Requirements:

  • Some telesales or customer service experience
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • High School diploma, GED or equivalent

Qualifications:

  • Positive attitude, self-motivated and energetic
  • Ability to work in a team environment
  • Data entry skills
  • Excellent customer service and communication skills
  • Good time management; the ability to organize and manage multiple priorities
  • Problem solving skills
  • Detail oriented