Job Description


Customer Service Representative-Nashville, TN star

This posting is no longer available. This is either because the employer has filled the position or the position has closed. Click here to find more jobs like this one.

Salem Media Group

Nashville, Tennessee, United States

Date Posted:
Job Type:
Salem Media Group
Job Description:

Title:  Customer Service Representative / Salem Publishing

Location:  Nashville, TN



The Customer Service Representative is responsible for answering inbound telephone calls and making outbound calls with the intention of selling publication subscriptions.


  • Ensure a high quality of Customer Service by creating a pleasant and friendly experience with each customer while meeting their needs.
  • Answer inbound calls for various customer services needs such as renewing a subscription, starting a new subscription, replacing a missed issue, canceling, and address changes.
  • Help maintain current levels on subscribers by making outbound calls to recently expired subscribers.
  • Process renewals, new orders and payments correctly in the system, using various methods of payments. Process address changes and cancelations in the system.
  • Update and turn in various Marketing/Sales reports to management.
  • Participate in ongoing training and team collaboration efforts.
  • Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects and customers.
  • Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).

Job Requirements:

  • Some telesales or customer service experience
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • High School diploma, GED or equivalent


  • Positive attitude, self-motivated and energetic
  • Ability to work in a team environment
  • Data entry skills
  • Excellent customer service and communication skills
  • Good time management; the ability to organize and manage multiple priorities
  • Problem solving skills
  • Detail oriented
Contact Employer Apply Now


You Also May Be Interested In:
View All
About the Company

Salem Media Group

Salem Media Group is America’s leading radio broadcaster, Internet content provider, and magazine and book publisher targeting audiences interested in Christian and family-themed content and conservative values. In addition to its radio properties, Salem owns Salem Radio Network, which syndicates talk, news and music programming to approximately 2,000 affiliates; Salem Radio Representatives, a national radio advertising sales force; Salem Web Network, a leading Internet provider of Christian content and online streaming; and Salem Publ More...

More Jobs from this Company