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Direct Mail/Analytics Administrator

Phoenix, Arizona, United States

Date Posted: 06/30/2015
Categories: Fundraising
Job Type: Full-Time

Job Description:


Frontiers is a Christian, faith-based non-profit working with churches to send their workers overseas. We're looking for a representative who can provide donors with excellent service, important and timely information, by the most effective and efficient processes we can implement.


Responsibilities – Direct Mail:

  • Assist Development Director & other Development staff in planning annual communications’ calendar.
  • Work with Development staff & vendors to research, acquire, merge & dedupe internal & external mailing lists, based on the campaign strategy.  Identify specific donor audiences & related selection criteria for each direct marketing cause concept.  Develop segmentation strategies based upon recency, frequency, designation, gift size & other relevant criteria.
  • Work with vendors to ensure timely & accurate production of direct mail packages.
  • Work with Development writer & other staff members to acquire stories & photos as well as produce brochures & support materials.  Maintain, organize & expand Frontiers’ archives of these communications.
  • Work with consultants & vendors to create renewal series for lapsed mission fund donors.
  • Articulate an accurate, consistent & appealing persona of Frontiers to all US audiences.
  • Ensure that Frontiers fundraising activities meet the highest ethical standards & compliance with ECFA & external auditor requirements.
  • Plan for & execute programs to raise the agreed upon mission fund goals each fiscal year as part of a multi-year plan.
  • Maximize monthly support through vigorous promotion or electronic funds transfer & by mailing mid-year and year-end summaries of giving.


Responsibilities – Donor Database/Analytics:

  • Produce regular reports.
  • Act as the Intranet Administrator.
  • Responsible for the maintenance of the Denari database.
  • Work with Research Point consultant to obtain wealth statistics on donors.
  • Responsible for New Donor packets.
  • Provide support as needed for fundraising opportunities such as special events, annual campaigns, cultivation efforts, etc.
  • Involved in highly personalized communications to key donor groups.



  • Able to obtain goals & performance measurements.
  • Experience with formulas & calculations (determining ROI, attrition rates, etc.).
  • Ability to build & customize reports within various software platforms.
  • Bachelor’s degree or higher.
  • Experience using Adobe Acrobat Pro, Salesforce & other software applications.
  • Confident & experienced in using Windows, Mac & Web platforms.
  • Knowledgeable about social media and its role in customer service.
  • 3 + years of experience using Denari & other Web-based applications.
  • Experience with VoIP systems.
  • Working knowledge of sql.
  • Understanding of geo data reporting.
  • Experience with Google Analytics, Perfect Audience a plus.
  • Knowledge & practical usage of HTML.
  • Advanced working knowledge of Microsoft Excel.
  • Typing 50 + words a minute.
  • Available to work 7:30am–4:30pm, 8am–5pm, 8:30am–5:30pm or 9am–6pm Monday–Friday.
No phone calls please.