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Private Profile

Customer Service Representative

Private Profile
Birmingham, Alabama, United States

Date Posted: 11/21/2014
Categories: Customer Service - Real Estate
Job Type: Full-Time

Job Description:

Remarkable companies have remarkable people. It is our job at FireSeeds to tell the stories of these companies and connect them to those remarkable people. We discover multiplying leaders - someone whose personal mission is to impact others in and through their work. 


We are recruiting a Customer Service Representative who wants to leave a legacy with one of our remarkable companies. This person would be responsible for handling warranty claims in an assigned community. This person needs to love people and have a passion for solving problems with a team. This position works directly with customers, subcontractors, and various vendors. 


To Apply follow :  ( Do not follow this job board ) 

About Our Client: 

Our client exists to create new home communities that enhance the lives of their customers. They hold integrity and genuine concern for the customer as irreplaceable and fundamental values within their company. 

Company Began: 1998

Location: Birmingham, AL

Growth: 107 Full Time employees and $130 Million in Revenue for 2013 

Core Business: Single Family Home Building/ Design and Development

Cultural Distinctives:Our Client brings integrity and a true customer focus to the home buying experience for a potential customer. 

Company Culture in One Word: Adaptive 


To Apply follow :  ( Do not follow this job board ) 

Major Responsibilities: 

  • Ability to make scheduled visits with customers each day to diagnose various homeowner issues 

  • Communicate with customers in a way that makes them feel valued and taken care of 

  • Work with subcontractors and various vendors to resolve issues that customers are 

    dealing with 

  • Create work orders and make sure that they are completed correctly and accurately 

  • Ability to close a percentage of work orders every month in a timely and efficient manner 

Core Competencies/Skills Needed: 

  • Strong People Skills
  • Basic Microsoft Office Experience
  • Knowledge of Residential Homes is preferred but not required  
  • Must be very schedule and detail oriented
  • Ability to relate to subcontractors and vendors 
  • Ability to schedule and follow through on all work orders in a timely manner 

To Apply follow :  ( Do not follow this job board ) 


  • 401k matching up to 3%
  • Blue Cross Blue Shield Health Insurance plan options • Dental/Vision
  • Mileage reimbursement
  • Cell Phone/Computer provided 

Base + Bonus: $40,000-$46,000 total compensation
Bonus Structure: Up to $400/month depending on percentage of work orders closed