The Information Systems Technology (IST) department provides Colorado Christian University’s multi-campus community with secure, reliable, enterprise-level support and services in an academic setting. The Network Administrator/Engineer will be responsible
for performing network infrastructure administration duties, and assigned network projects as required.
Duties and Responsibilities
- Supports and provides routine administration of the University’s telecommunications infrastructure.
- Installs, configures, and resolves problems with wired and wireless Ethernet hardware, routers, firewalls and WAN equipment.
- Supports and provides routine administration of the University’s Wireless and VoIP infrastructure.
- Provides upgrades for VoIP servers, routers, switches, firewalls at remote centers and makes recommendations to Network manager based on need and best practice.
- Monitors remote centers including firewall logs, network connectivity, and bandwidth utilization. Runs monthly Orion reports to observe over/under bandwidth utilization.
- Assists and provides system administration tasks of Linux based systems, including DNS/DHCP.
- Assists with administration of one or more of the following systems as assigned; Windows Servers (all versions), Active Directory DCs, Enterprise backup system, MS Exchange email server, VMware virtual servers, Remote Desktop server, Anti-virus/Anti-spam
- Assists with administration of Windows Active Directory, Group Policy (DHCP, DNS, and RADIUS).
- Ensures any changes made to systems, including remote centers is thoroughly documented and performed within a day or two in central knowledge base wiki.
- Learn new technologies and/or obtain certifications as technologies are added and replaced. Recommends updates, provides quotes, interfaces with vendors as needed.
- Provides high quality results in completing work orders, trouble tickets, service requests, and network projects, which includes independent research, planning and troubleshooting.
- Assists with miscellaneous tasks shared by IT Support team, such as transporting & installing equipment, researching new technology, etc.
- Provides 24x7 on-call network support based on a rotating schedule shared among the team. Assists with monthly maintenance windows to ensure servers are up-to-date and performing optimally.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities
- BS degree and one or more professional network certifications required.
- Recent work experience as a Network Administrator/Engineer in a Microsoft network environment required.
- Excellent time management skills and ability to balance multiple priorities.
- Unix/Linux administration strongly preferred.
- Strong customer service and communication skills in person, over the phone, and in writing.
- Ability to self-start, correctly prioritizes issues, and finds solutions to problems in unfamiliar situations with little or no assistance.
- Strong knowledge of wired/wireless networking and telecommunications hardware and software.
- Experience with open-source technologies and Linux-based servers desirable.
- Experience with network performance, optimization, and monitoring desirable.
Nature of Work Environment
While performing the duties of this job, you may be required to walk; stand; sit; reach with hands and arms; balance; stoop; speak with clarity, have appropriate vision and hearing capabilities. Tasks may involve extended periods of time at a keyboard or
workstation.The employee must occasionally lift and/or move objects of moderate weight (up to 50 pounds). Occasional irregular hours, including some nights and weekends and periodic local and regional travel is expected. (<10%)