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Job Description

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IST Technical Support Manager star

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Colorado Christian University

Lakewood, Colorado, United States

Date Posted:
11/14/2014
Categories:
IT
Job Type:
Full-Time
Colorado Christian University
Job Description:

Would you like to work in a fast paced university environment that is committed to the development of Christian leaders? Colorado Christian University (CCU) is looking for a Technical Support Manager who has the drive and motivation to provide exceptional service to the CCU community.

 

The Technical Support Manager supervises a team of three Technical Support employees by assigning work schedules, prioritizing and assigning work orders, and performing quality assurance for work done by the team. Additional job duties are as follows:

  • Purchases hardware and software for the university. 
  • Supports PCs, printers, phones and classroom technology used throughout the University. 
  • Offers audio-visual support as needed.
  • Provides basic level support for software applications.
  • Quickly and effectively handles customer issues. 
  • Manages assigned IT projects. 

 

The successful candidate will have 2+ years’ recent work experience supervising a team of IT help desk technicians in a Windows network environment (we also support Macs).

 

The successful candidate will possess excellent time management skills, demonstrate the ability to correctly prioritize issues, find solutions to problems in unfamiliar situations with little or no assistance, have a history of providing exceptional customer service, and have the ability to communicate effectively in person, over the phone, and in writing.

 

Additionally, the successful candidate will have in-depth knowledge of Windows, wired/wireless networking, printers/copiers, and office productivity systems (Office 20XX). Experience with Active Directory, Symantec Ghost, Cisco VoIP, Active Directory Users and Computers (ADUC) and KACE work order system is strongly preferred.

 

The A+ certification from CompTIA (or an equivalent professional certification) is highly desirable.

 

Previous work experience in a university environment and an undergraduate degree, preferably in a computer technology discipline, are desirable.

 

To view the complete job description and apply, please visit http://jobs.ccu.edu/ and look for the job titled “Technical Support Manager.”

 

Colorado Christian University offers a comprehensive benefits package to full-time employees. The benefit programs include: group health-dental-life insurance, 403b plan, paid vacation, paid sick leave, tuition waiver program, paid holidays, short-term disability, long-term disability, and a leave of absence program. This position is located in Lakewood, just a few miles east of the majestic Rocky Mountains.

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About the Company

Colorado Christian University

Colorado Christian University is very different from the typical American university. We hold tightly to traditional values and high academic standards. We strive to impact our culture in support of traditional family values, sanctity of life, compassion for the poor, biblical view of human nature, limited government, personal freedom, and other such causes that preserve and promote high moral and ethical standards. More...