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TEAM (The Evangelical Alliance Mission)

Desktop Support Technician

TEAM (The Evangelical Alliance Mission)
Carol Stream, Illinois, United States

Date Posted: 07/24/2014
Categories: IT - Missions/Domestic
Job Type: Full-Time

Job Description:

The Desktop Support Technician will be a believer in the Lord Jesus Christ, be in fellowship with a Bible-believing church, and want to make a difference through involvement in world mission. This individual must personally embrace the purpose, vision, and values of TEAM.

  • Provide Level 1 support for desktop, network and application issues
  • Manage helpdesk application for proper escalation and ticket completion
  • Deploy and Install end-user equipment including desktops, monitors, printers and phones
  • Develop documentation and maintain a knowledgebase for common procedures
  • Maintain the asset management system for proper documentation of IT assets
  • Serve as a backup resource for designated Level 2 procedures and requests
    • 1+ Years of experience providing Level 1 End-User/Desktop support for Microsoft-Centric environments
    • Experience with supporting Mac OSX
    • Proficiency with Windows XP, Windows 7 and Windows 8 Operating Systems
    • Proficiency with Microsoft Office 2007, 2010 and 2013
    • Experience supporting Citrix XenApp (a.k.a. Presentation Server) environments
    • Experience with configuration and deployment of Windows desktops
    • Experience with configuration, maintenance and troubleshooting of network printers and copiers
    • Experience with configuration and support of mobile devices  (Android and IOS)
    • Ability to learn, troubleshoot and provide support for non-standard applications
    • Experience with helpdesk-based support including phone, e-mail and desktop sharing applications