Job Description


Desktop Support Technician star

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TEAM (The Evangelical Alliance Mission)

Carol Stream, Illinois, United States

Date Posted:
IT - Missions/Domestic
Job Type:
TEAM (The Evangelical Alliance Mission)
Job Description:

The Desktop Support Technician will be a believer in the Lord Jesus Christ, be in fellowship with a Bible-believing church, and want to make a difference through involvement in world mission. This individual must personally embrace the purpose, vision, and values of TEAM.

  • Provide Level 1 support for desktop, network and application issues
  • Manage helpdesk application for proper escalation and ticket completion
  • Deploy and Install end-user equipment including desktops, monitors, printers and phones
  • Develop documentation and maintain a knowledgebase for common procedures
  • Maintain the asset management system for proper documentation of IT assets
  • Serve as a backup resource for designated Level 2 procedures and requests
    • 1+ Years of experience providing Level 1 End-User/Desktop support for Microsoft-Centric environments
    • Experience with supporting Mac OSX
    • Proficiency with Windows XP, Windows 7 and Windows 8 Operating Systems
    • Proficiency with Microsoft Office 2007, 2010 and 2013
    • Experience supporting Citrix XenApp (a.k.a. Presentation Server) environments
    • Experience with configuration and deployment of Windows desktops
    • Experience with configuration, maintenance and troubleshooting of network printers and copiers
    • Experience with configuration and support of mobile devices  (Android and IOS)
    • Ability to learn, troubleshoot and provide support for non-standard applications
    • Experience with helpdesk-based support including phone, e-mail and desktop sharing applications



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About the Company

TEAM (The Evangelical Alliance Mission)

The Evangelical Alliance Mission (TEAM) helps churches send missionaries. TEAM's U.S. administrative offices are located in Carol Stream, IL and Maryville, TN and from these bases we provide the following services to churches, missionaries and others interested in global outreach: donor relations, financial services, partnership creation, strategic planning, member care services for missionaries, mobilization of missionaries, training for lifelong learning, and much more.