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Group Publishing, Inc.

Digital Product Support Supervisor

Group Publishing, Inc.
Loveland, Colorado, United States


Date Posted: 06/27/2014
Categories: Communications - Internet/E-Commerce - IT - Management
Job Type: Full-Time

Job Description:

Are you a customer-focused individual that enjoys helping others with technology? Then consider joining our Corporate Sales product support team. As a Digital Product Support Supervisor, you will be responsible for ensuring a remarkable customer experience with Group’s digital and web-based products and applications that require technology support. Additionally, the position is responsible for providing customer input into the design and development process of new or revised Group products and services along with leading the team of Product Support Specialists. The ideal candidate for this position would be a detail-oriented, customer-centric team player with minimum of 3+ years experience in supporting customers via phone and online with desktop and mobile devices and 3+ years of supervisory experience. This person should also be excellent trouble-shooting and problem solving as it relates to working cross-departmentally with a variety of products. A college degree is preferred, but will consider equivalent experience in a related field.

 

At Group Publishing, what you see on the outside is a reflection of what's on the inside! We believe in our mission of equipping churches to help children, youth, and adults grow in their relationship with Jesus. Our staff are empowered by our core values of friendliness, innovation, real learning, servanthood, and excellence. We have a collaborative culture with staff who take pride in our spirit of innovation.

 

Benefits

We offer our staff the following competitive benefits package:

  • Medical, Dental and Vision Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Profit Sharing
  • 401(k)
  • Generous Paid Vacation
  • Paid Holidays
  • Personal Days
  • On-site Gym/Fitness Facility
  • Wellness program with wellness concierge
  • Annual Mission Trip
  • Charitable Giving and Community Building Team