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Job Description

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Inbound Customer Support and Sales Representative star

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Group Publishing, Inc.

Loveland, Colorado, United States

Date Posted:
06/30/2014
Categories:
Administrative - Communications - Customer Service - Retail - Sales
Job Type:
Full-Time
Group Publishing, Inc.
Job Description:

The Sales and Support team at Group Publishing has a full-time opening for a Customer Support and Sales Representative, Tier I, in the Customer Care Center.  The position is Monday-Friday, 9:30 a.m.-6:00 p.m.  Candidates should have at least 1 – 2 years experience in sales and customer service (preferably in a telephone contact environment) along with experience in making outbound calls.  Excellent oral skills, bi-lingual in English and Spanish is desired, knowledge of sales techniques and the willingness to learn new sales systems is required.  Candidates must have the ability to relate to customers and co-workers in a friendly, relational manner and the knowledge of professional telephone etiquette is imperative. The ability to learn ever-changing marketing promotions and new products is necessary. Good attendance and punctuality is essential.  Ideal candidates will be proficient in Windows Outlook and Windows Office, Oracle Customer Relationship Management software and Live Chat experience.  Applicants should be able to sit at a computer station, use repetitive motion on a keyboard and wear a telephone headset for up to eight hours a day.


Job responsibilities include:  Taking orders from churches, individuals, and retail customers.  Answering customer inquiries and resolving issues.   Staying current on all of Group’s products and services.   Navigating the internet and helping customers with Group’s electronic and web-based products. Meeting sales goals, call standards and quality assurance standards. 

 

Company Overview

At Group Publishing, what you see on the outside is a reflection of what's on the inside! We believe in our mission of equipping churches to help children, youth, and adults grow in their relationship with Jesus. Our staff are empowered by our core values of friendliness, innovation, real learning, servanthood, and excellence. We have a collaborative culture with staff who take pride in our spirit of innovation.

 

Benefits

We offer our staff the following competitive benefits package:

  • Medical, Dental and Vision Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Profit Sharing
  • 401(k)
  • Generous Paid Vacation
  • Paid Holidays
  • Personal Days
  • On-site Gym/Fitness Facility
  • Wellness program with wellness concierge
  • Annual Mission Trip
  • Charitable Giving and Community Building Team

 

 

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About the Company

Group Publishing, Inc.

If your church does it, we’ve probably got it. It’s been said that tool companies don’t sell drills; they sell holes. The same goes for Group. We don’t just sell books, curriculum, training, Bibles, software, etc. We’re in the business of making you even better at what you do in ministry. We want you to feel joy and fulfillment as you connect people with Jesus. That said, Group does offer a wide range of resources and services for just about every area of church ministry: children’s ministry, youth ministry, adult small groups, women’ More...