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TEAM (The Evangelical Alliance Mission)

Desktop Support Technician

TEAM (The Evangelical Alliance Mission)
Carol Stream, Illinois, United States

Date Posted: 05/19/2014
Categories: IT - Missions/Domestic - Missions/Int.
Job Type: Full-Time

Job Description:

TEAM is a robust user of information technology to provide for the needs of a workforce that serves in over 30 world areas. The Desktop Support Technician (DST) will interface and provide the first level of IT support for employees throughout the organization.  In this role, the DST will be responsible for supporting, installing and maintaining the desktop infrastructure for both the local and remote workforce.  Additionally, the DST will also provide Level 1 application support and assist with IT projects.


  • 1+ Years of experience providing Level 1 end-user/desktop support for Microsoft-centric environments
  • Experience with supporting Mac OSX
  • Proficiency with Windows 7 and Windows 8 operating systems
  • Proficiency with Microsoft Office 2013
  • Experience supporting Citrix XenApp (a.k.a. Presentation Server) environments
  • Experience with configuration and deployment of Windows desktops
  • Experience with configuration, maintenance and troubleshooting of network printers and copiers
  • Experience with configuration and support of mobile devices (Android and IOS)
  • Ability to learn, troubleshoot and provide support for non-standard applications
  • Experience with helpdesk-based support including phone, e-mail and desktop sharing      applications
  • Experience managing support requests to ensure proper follow-up and escalation
  • Technical knowledge of networking concepts including, but not limited to, TCP/IP, DHCP, and DNS
  • Passionate about customer service and helping others
  • Proven ability to work well in a team/collaborative setting
  • Exceptional time management and organizational skills
  • Proven ability to adapt to new technology and methodology
  • Ability to thrive in a distributed workforce model



  • Provide Level 1 support for desktop, network and application issues
  • Manage helpdesk application for proper escalation and ticket completion
  • Deploy and install end-user equipment including desktops, monitors, printers and phones
  • Develop documentation and maintain a knowledgebase for common procedures
  • Maintain the asset management system for proper documentation of IT assets
  • Serve as a backup resource for designated Level 2 procedures and requests