The job of the Program Director is to plan, organize, and coordinate the activities of the residential recovery program and reunification house (The Refuge). Oversee all aspects of the operation; administration, child care and supervision, mental health,
and education of clients. Provide direction to Social Workers and Supervisors.
ESSENTIAL DUTIES INCLUDE:
· Direct program changes to improve treatment capabilities, meet client needs, and research and analyze stakeholder needs.
· Establish long-range objectives and specify strategies and actions to meet determined objectives and incorporate these as part of the culture of the program.
· Develops the professional growth of Childcare Work Supervisor in staff and program management.
· Confer and consult with individuals, groups, and committees to assess and implement changes needed within the program.
· Administer department’s operations, policies, and procedures as approved by the Board of Directors.
· Administer operations of each facility; work with the Executive Director to ensure that the homes are administered in compliance with applicable laws and regulations.
· Compose written materials such as treatment plans, quarterly reports, termination reports, and program brochures.
· Determine departmental policies, define scope of services offered, and administration of procedures.
· Establish and maintain relationships with other agencies and organizations in community to meet and not duplicate community needs and services, including judges, attorneys, and other professionals in the field.
· Evaluate and recommend necessary discharges to the Executive Director as per Personnel Policies.
· Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiates with others.
· Interface with placement officials, reviewing program developments as needed.
· On premises to the extent necessary to ensure proper operation of each facility.
· Keep abreast of and apply technological advances to the program.
· Maintain awareness of current treatment issues in the facilities, developments in treatment strategies, and current issues with involved stakeholders, including neighbors.
· Participate in program activities to serve clients of agency.
· Participate in reviewing staff performance in weekly staff meetings, set priorities, problem solve, and direct treatment interventions.
· Plan, direct, and prepare recruiting activities and public relations materials.
· Provide crisis intervention consultation.
· Provide personal assistance, emotional support, or other personal care to coworkers and subordinates.
· Recruit, interview, select, hire, and promote employees within the program, in cooperation with Human Resources Director.
· Review all Incident Reports for submission to Licensing.
· Supervise and evaluate Childcare Work Supervisor and Social Workers per their job descriptions, including quality controls, day-to-day operations, organization, and program consistency.
KNOWLEDGE AND ABILITIES:
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Assessing the value, importance, or quality of things or people.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Teaching others how to do something.
- Talking to others to convey information effectively.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Effective communication at a level necessary for successful performance on the job
- Ability to gain the interest, respect and cooperation of other facility personnel, youth, and the public
- Adjusting actions in relation to others' actions.
- Being aware of others' reactions and understanding why they react as they do.
- Initiative to act independently and make decisions based on the principles
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Principles of child care supervision
- Availability of community resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Supervision of child care workers
- Refraining from co-dependency and Enabling behaviors
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Addictions and chemical dependency
- The Twelve Steps of Alcoholics Anonymous, Narcotics Anonymous, and/or Al-Anon
- Nutrition, food preparation and storage and menu planning
- Housekeeping, sanitation and personal hygiene
- Recognition of early signs of illness and the need for professional assistance
- Psychological/emotional treatment issues relating to the clients
- Experience in a group residential facility for adolescents in which supervisory
experience was gained
- A Master’s degree
- Certification as a Group Home Administrator
- Clean DMV record, with no more than one point if under 25 years of age, or no more than two points if over 25 years of age
- Ability to do essential duties
- Good physical health (provide proof via physical exam)
- Negative TB test
- Visual acuity and adequate hearing for the performance of job duties
- Preparation of detailed records or reports
- Work as a member of a team
- Work under pressure
- Work on several tasks at the same time
- Count, make simple arithmetic additions and subtractions; and maintain financial records
- Perform simple repair and maintenance
- Inspect, examine and observe
- Maintain strict confidentiality