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Private Profile

Director of Customer Service

Private Profile
Moody, Alabama, United States

Date Posted: 11/18/2013
Categories: Administrative - Communications - Customer Service - Management - Sales
Job Type: Full-Time

Job Description:

Remarkable companies have remarkable people. It is our job at FireSeeds to tell the stories of these companies and connect them to those remarkable people. We discover multiplying leaders - someone whose personal mission is to impact others in and through their work.


We are recruiting a Director of Customer Service who wants to leave a legacy with one of our remarkable companies, The Distribution Point. The Director of Customer Service will lead a team of 20 sales and customer service representatives on a daily basis to help them create Raving Fans of the customers they speak on the phone. 


To Apply Click:


Company Overview and Mission: 


Our client, The Distribution Point, exists to safely and accurately provide branded faucets and fixtures to customers throughout the nation on a just-in-time basis.


Company Began: 2003

Growth: 53 associates and $48 Million for 2013

Core Business: Wholesale distribution of high-end branded faucets and fixtures to the wholesale, e-tail, and retail markets.


Cultural Distinctives:

The Distribution Point holds integrity, teamwork, flexibility, respect and urgency as irreplaceable and fundamental to the company.


Company Culture in Three Words: Fast, Flexible, Fun


Major Responsibilities:

  • Mentoring and growing the capabilities of our customer service/inside sales team
  • Be innovative around improving customer service 
  • Administrative duties associated with the role including scheduling, reviews, etc.
  • Working with our outside sales team and marketing group to grow our target wholesale business (follow-up and assist them on the road.)
  • Expanding the depth of purchases from our existing customers.
  • Create raving fans out of our customers (more calls, more orders, more frequently)


Core Competencies for the Position: 

Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can asses each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.


Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. 


Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and that informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.


Drive - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.


Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.


Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting information and incomplete information in time to do something about it.


Dealing with Paradox - Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.


Delegation - Clearly and comfortable delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work.


Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.


To Apply Click:


Job Requirements: 

  • College Degree Required
  • 3-5 Years of Customer Service Experience Creating Raving Fans!
  • A Desire to want to develop and impact others at work 

Pay Range: $60,000- $75,000 

  • Pay includes Base plus Commission 


  • Health insurance (BCBS) is available at a discount, short term disability, $50k life insurance, 401k plan with a safe harbor 4% match.

To Apply Click:


Recruiting Company: FireSeeds LLC-