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Donation Services Representative

Orlando, Florida, United States

Date Posted: 02/19/2009
Categories: Administrative
Job Type: Full-Time

Job Description:
Summary of Position:
Provide information and administrative support to fulfill customer needs in the Donation Services areas of Donations, EFT, Stock and Non-Cash Gifts, Credit Card Contributions, and Donor Research, by performing the following duties. .
– Answer CISCO phone lines and respond to and direct a high volume of donation related telephone calls. Communicate via telephone, e-mail and in person with donors, staff and administrative personnel concerning donation related inquiries, utilizing computer information or contacting the correct sources to get the information need.
Produce computer-generated reports, donation statements and receipts regularly and upon request. Update and maintain computer database information using PeopleSoft; set up ministry reports; assign and set up designation accounts and student numbers for project scholarships. Learn multiple computer programs and produce production reports.
Required Qualifications:
High school diploma plus at least two years related experience; or equivalent combination of education and experience.