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Turning Point

IT Helpdesk/Telephone Support Specialist

Turning Point
Lakeside, California, United States

Date Posted: 09/11/2013
Categories: IT
Job Type: Full-Time

Job Description:

                      Turning Point for God

The Radio and Television ministry of Dr. David Jeremiah

Job Opening – San Diego Headquarters



Turning Point for God is the radio and television ministry of Dr. David Jeremiah, senior pastor of Shadow Mountain Community Church. It is an international ministry with a vision to reach every language group in the world with the Gospel and the teachings of God’s Word. From a modest beginning thirty one years ago, Turning Point is now accessible by 2.5 billion people worldwide every day through radio, television, and the Internet.


Position Summary:

Oversee all aspects of Turning Point’s desktop and laptop computing environment as it relates to hardware, peripherals and software. Manage all aspects of the ministry’s INTERTEL/MITEL phone system. Support all day-to-day aspects of the ministry’s remote user environment.


Essential Functions:

  • Manage Turning Point’s personal computer environment (desktops, laptops, Mac’s) related to selection, imaging/restoration, installation, and repair (includes configuration, price negotiation, vendor selection, standards, etc.). This includes assigned peripheral components such as local backup devices, centralized data storage, print environment, etc.


  • Administer all aspects of the INTERTEL/MITEL phone system – troubleshooting, call flow configuration, answering messages management, statistics collection, reports, equipment, moves/adds/changes, analog/digital/VOIP phone sets, purchasing, etc. This includes training users on system functionality, enhancements, reports, etc. Ensure documentation is timely and accurate at all times.


  • Support day-to-day connection needs of the remote-user computing environment – VPN access, user accounts, highly available network, installed software, training, etc.


  • Log problem calls and/or resolution into the ministry’s Help Desk software. Manage all aspects of assigned calls including communication with the user, documenting pertinent elements of problem resolution, and closing the call.


  • Assist the Systems Administrator, as assigned, in day-to-day support of servers, LAN / WAN / wireless networks, backups, security, etc.


  • Train the user community, as needed, on newly-deployed software tools.



  • Associates degree in Computer Science or Microsoft / A+ certification preferred
  • Minimum 2 years’ experience in maintaining desktop computers
  • Previous experience administrating Intertel/Mitel phone system strongly preferred
  • Demonstrated skill in Microsoft Software Management System / Configuration Manager
  • Demonstrated skill in current versions of desktop operating systems
  • Proficiency in Microsoft Office Professional, Windows, Outlook, and other miscellaneous standard packaged software applications
  • Excellent verbal and written communication skills



  • On call 24/7 for assigned server support, eradication of security threats (viruses, worms, etc.), or major failure of our remote computing environment.
  • May require occasional support trips to remote processors sites.
  • Flexible hours are required.



  • Salary commensurate with experience
  • Extremely competitive employee health and retirement benefit programs
  • A relocation allowance is not available for this position
  • Position is in Turning Point’s international headquarters in Lakeside, CA.


Please email your résumé with a cover letter, Christian testimony, and salary history to