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Jewish Voice Ministries International

Donor Services Representative

Jewish Voice Ministries International
Phoenix, Arizona, United States

Date Posted: 08/23/2013
Categories: Customer Service - Media/Video/Radio - Missions/Domestic - Missions/Int.
Job Type: Full-Time

Job Description:


Ideal Qualifications/Skills:


• 2 to 3 years of customer service experience is required
• Must be comfortable handling high call volumes and heavy workloads on a regular and consistent basis
• Excellent verbal and written communication skills
• Ability to handle and resolve difficult customer situations with calmness and composure.
• Excellent organizational skills and prioritization skills are a must
• Should be proficient in MS Word (basic skills and mail merge abilities), Excel (create and maintain spreadsheets, create formulas), Outlook (intermediate) and Access (basic)


Are you a successful customer service associate seeking a unique and gratifying experience that will impact the lives of people around the world?


We are a rapidly-growing, world-wide ministry based in Phoenix, AZ, seeking a Donor Services Representative to support our mission of bringing the Good News of Jesus to the Jew first and also to the nations around the world, touching them through missions, education, humanitarian aid and other programs. Our message reaches millions each week through a variety of media (Electronic, Web, Television, Print, etc.) as well as extensive personal interaction in many corners of the world.


The Donor Services Representative processes donor phone calls and correspondence relating to donations, products and inquiries regarding the ministry and its outreaches.


Job Duties:


• Process and reply to incoming donor correspondence
• Field and process incoming donor calls
• Process donations and product orders from donors
• Manage donor calls, emails, voicemails and letters based on workload assignment
• Research and resolve donor concerns/complaints
• Document all donor contact in our donor database
• Process Checking Account Drafts (auto donations via checking accounts) & other reports as necessary
• Follow up with donors on accounting issues i.e. stop payments, credit card issues, etc.
• Cover reception desk as needed
• Prepare mail, complete purchase orders and check requests, file paperwork, copy and maintain records in relation to donor activity
• Other duties as assigned