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Assist International

Medical Program Manager

Assist International
Ripon, California, United States

Date Posted: 04/15/2013
Categories: Missions/Int.
Job Type: Full-Time

Job Description:

Position Description


1.         Position Title                          Employee Group                     Position Classification

Medical Program Manager       Support Staff                            Exempt


2.         General Description of the Position’s Function and Purpose

The Program Manager is responsible to manage all medical equipment that has been donated to developing countries as part of Assist’s medical programs, develop equipment maintenance solutions for install base, assist in selecting and procuring new and used medical equipment and supplies for future projects, and track various projects to ensure project timelines are met. Other areas may include, but not limited to, equipment servicing, donor relations and logistics.


3.         Specific Duties and Responsibilities

§    Develop and manage service agreements for medical equipment related to the GE-DHG program

§    Develop medical equipment maintenance solutions in conjunction with GE, various NGO partners, hospitals and Ministry of Health offices

§    Visit hospital sites to assess medical equipment servicing, vendor performance, and improve equipment sustainability solutions

§    Track status of all equipment related to GE-DHG program, measuring equipment performance, resolving service issues, and providing regular updates on equipment status

§    Identify solutions to improve equipment sustainability

§    Maintain oversight of vendors to ensure timely delivery and installation of equipment and adherence to service contracts

§    Ensure prompt service for medical equipment requiring repair

§    Maintain current database of all equipment allocated to various programs

§    Assess equipment needs and procure equipment as needed in support of medical projects

§    Provide regular updates on service agreements

§    Communicate regularly with Ministry of Health departments, hospitals, service providers and other related parties

§    Maintain good working relationships and communication with Assist’s partners

§    Lead project teams on humanitarian missions as needed

§    Work with PR department to provide information and images for completed projects

§    Provide requested data to Development Office for grant writing purposes

§    Represent Assist at various venues, including overseas, as needed

§    Other duties as assigned


4.         Knowledge/Skills Required by the Position


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

§    Agreement with Assist International’s mission and goals

§    Strong task management skills and problem solving skills

§    Demonstrated organizational skills and ability to manage project deadlines

§    Ability to work independently and as a part of a team

§    Ability to communicate clearly and simply

§    Ability to take initiative and pursue goals with minimal supervision

§    Flexibility and adaptability


5.         Responsibility

§    Supervisory Controls – None

§    Written Guidelines – Will be expected to uphold all company policies and procedures as listed in the employee handbook


6.         Difficulty

§    Complexity – Moderate-to-high level of complexity in interacting with government agencies, NGO’s, businesses and hospitals, prioritizing tasks for various projects, and managing finances.

§    Scope and Effect – This employee will be an essential part of the daily operations and productivity of the Ripon office staff.


7.         Personal Relations

§    Personal Contacts – Ray Schmidt, Bob Pagett, Charlene Pagett, Ralph Sudfeld, Matt Sudfeld, Jim Stunkel, Dana Bowles, co-workers, donors, vendors.

§    Purpose of Contacts – Contact with Ray Schmidt as Direct Supervisor.  Contact with Bob Pagett as President, Charlene Pagett as Executive Administrator, and Ralph Sudfeld as Vice President.  Contact with Matt Sudfeld for logistics, contact with Jim Stunkel for medical projects, contact with Dana Bowles for accounting and Human Resources.  Contact with all other co-workers in Scotts Valley and Ripon offices.  Contact with donors and vendors to procure equipment.


8.         Environment

§    Physical Requirements – This position requires lifting up to 40 lbs.

§    Work Environment – Desk with computer will be provided at the Assist

International Distribution Center office located in Ripon, California

§    International and domestic travel is required for this position (8-10 weeks annually).


9.         Title of the Person to Whom This Position Reports

Operations Vice President (Ray Schmidt)


10.       Qualifications – Minimum Required

§    Education – Bachelor’s Degree in related field

§    Experience – Previous project management and administrative experience required. Medical and technical background helpful.

§    Excellent written and verbal communication skills


11.       Desirable Additional Qualifications

The incumbent must be detail-oriented and work well under pressure, meeting multiple, sometimes conflicting, deadlines.  The incumbent shall, at all times, demonstrate a cooperative attitude with colleagues and supervisors. Formal project management training helpful.


12.       Mission Statement


Assist International is a humanitarian organization addressing the critical needs of the world's most vulnerable people. This essential work is accomplished in emerging countries through ADVANCED MEDICAL PROGRAMS (procurement, training, maintenance), LIFE-GIVING WATER & INFRASTRUCTURE PROGRAMS (Essential Infrastructure, capacity expansion), ORPHANED & ABANDONED CHILDREN and EDUCATION & EMPOWERMENT (schools, vocational training, micro-enterprise endeavors, care for widows).


From our beginning in 1990 to this very day, Assist has a successful history working with a wide variety of partners including foundations, hospital groups, service clubs, corporations, faith-based groups and individual donors. Projects have been completed in over sixty countries lifting thousands beyond mere existence to a hopeful and productive future.



13.       Application Process


Interested individuals should submit résumé and cover letter to


Deadline for application is April 30, 2013.