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Coordinator of Member Services

Midlothian, Texas, United States

Date Posted: 03/13/2013
Categories: Administrative - Communications
Job Type: Full-Time

Job Description:

Accredited, nonprofit Christian education association is seeking a highly-skilled, experienced individual to serve as a full-time Coordinator of Member Services. Strong verbal and written communication skills are mandatory. Candidate will serve as the primary coordinator and liaison for all member services and related actions and projects in every department as assigned by the Executive Director.



I. Member Services

  1. Monitor new membership inquiries and membership application process, coordinate routine and regular follow-up, and maintain organizational membership files
  2. Prepare membership welcome packets for new members
  3. Facilitate annual membership package distribution; update database and email distribution lists
  4. Assist in processing product orders
  5. Maintain inventory and process requests for introductory packets
  6. Manage membership database


II. Communication

  1. Interface with the public in a variety of ways; serve in a gatekeeper role for organization
  2. Coordinate national communications groups, including organizing calendar/meeting requests for online and in-person meetings
  3. Assist with email marketing, newsletter distribution, and contact database management


III. Specific to the Office of the Executive Director

  1. Work closely with Executive Director to proofread organizational documentation
  2. Assist Executive Director in monitoring and developing strategic plans and policy manuals
  3. Maintain active and archival organization files


IV. Specific to the Office of the Director of Events and Marketing

  1. Assist with meetings and conference support
  2. Assist with marketing efforts, including branding and design for online and print media


V. General

  1. Provide research in nonprofit educational association trends, strategic planning, technology, information management, and strategies for nonprofit management and growth
  2. Assist with proofreading of required documents in all departments for grammar/mechanics, spelling, and punctuation with a high degree of accuracy
  3. Manage other duties and assist in other departments as assigned by Executive Director



  1. Bachelor’s degree in business administration or communications preferred, or Bachelor’s degree in education or related field
  2. Two to four (2-4) years of experience in a nonprofit organization or association preferred, or three to five (3-5) years of experience in business, office or education administration
  3. Proficiency in Microsoft Office applications required; data management software preferred
  4. Manage high volume of ongoing projects, people, and events within established guidelines in a high-energy setting, with exceptional organizational skills (multitask and adjust priorities easily)
  5. Adhere to a Management by Objectives (MBO) system including setting priorities, organizing workload, managing multiple responsibilities, and meeting deadlines; work within a team setting with multiple projects contributors
  6. Possess sound knowledge in business acumen; develop correspondence with a high degree of professionalism and accuracy


To apply for this position, please complete the application process on this website and follow-up by sending your cover letter and resume to