This posting is no longer available. This is either because the employer has filled the position or the position has closed. Click here to find more jobs like this one.
Private Profile

Insurance - CSR / Receptionist

Private Profile
Dallas, Texas, United States

Date Posted: 02/20/2013
Categories: Administrative - Sales
Job Type: Full-Time

Job Description:
Personal lines CSR / receptionist Handle all aspects of our fast growing personal lines book of business. Cheerful disposition and willingness to work hard in a fun environment. You will process the mail and other clerical functions as well as serve our customers by providing product and service information; reviewing quotes & coverage, cross-selling and working renewals. Duties: *Answer multi-phone line system directing all incoming calls to appropriate parties. * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Familiarity with AMS360 or similar Management System and Acord Forms * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments ... insurance agency accounting. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. *Duties include assisting all other departments as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking and a great team player.