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Insurance - CSR / Receptionist star

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Private Profile

Dallas, Texas, United States

Date Posted:
02/20/2013
Categories:
Administrative - Sales
Job Type:
Full-Time
Private Profile
Job Description:
Personal lines CSR / receptionist Handle all aspects of our fast growing personal lines book of business. Cheerful disposition and willingness to work hard in a fun environment. You will process the mail and other clerical functions as well as serve our customers by providing product and service information; reviewing quotes & coverage, cross-selling and working renewals. Duties: *Answer multi-phone line system directing all incoming calls to appropriate parties. * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Familiarity with AMS360 or similar Management System and Acord Forms * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments ... insurance agency accounting. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. *Duties include assisting all other departments as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking and a great team player.
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