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Mercy Ships

IT Operations Manager

Mercy Ships
Lindale, Texas, United States

Date Posted: 10/26/2012
Categories: IT
Job Type: Full-Time

Job Description:

IT Operations Manager

Mercy Ships is looking for an experienced and motivated manager to direct the IT Infrastructure at both the International Operations Center in Texas and our hospital ship in West Africa.



- Lead IT Infrastructure & Service Desk Teams

- IT Infrastructure management & planning

- System performance & problem resolution

- Service Desk planning, policy & procedures

- Monitoring service, prioritizing & escalation



- Management of enterprise IT Operations & Service Desks

- Service focused IT management best practice such as ITIL

- Change, configuration & project management practices

- Strong team leadership and communication skills

- Relevant Bachelor's degree or the equivalent education & experience